Call Centre Software for Customer Support Teams
Cordless is a modern, cloud phone system with AI-driven conversation intelligence, that enables your customer support team to provide better service
- Increase call centre efficiency - automate tasks, route calls intelligently, and get actionable insights for better decision-making
- Boost customer satisfaction - reduce wait times, and automatically analyse customer data for personalised and improved service
- Simplify performance management - call recording and automatic transcription help improve agent skill and quality assurance
We'll be in touch today to set up a time that suits you.
Request a free 30-minute personalised session to explore how Cordless can improve customer support for your business. Then start your free trial.
Trusted by customer support teams at:
Rebecca Vanstone
Head of Operations at Second Nature
Head of Operations at Second Nature
"Many tools give you metrics, but with Cordless we get insights."
Lucy Bott
Head of Operations at Fronted
Head of Operations at Fronted
"Cordless helped us to get started, but it will also allow us to scale in the future. It was very quick to set up. And now, we can operate phone support asynchronously, which saves us time and money."
Liam Brade
CX Lead at Curve
CX Lead at Curve
“The Cordless team is super responsive and easy to work with — they have been a great partner to us. We’ve had a return on our Investment (ROI) of more than 65%”
Everything you need to configure
your perfect contact centre
Easy to set up and collaborate with your team
Set up in minutes, invite your team and start collaborating using to-do lists, notes and call assignmentTrack individual and overall performance
Track key call centre metrics in real-time, such as average waiting time, call answer rate and moreBuild your ideal customer journey
Connect your customers with the right department or agent first time, every time and reduce customer frustration with thAutomate tasks and save time using AI
Call transcriptions, sentiment analysis, script adherence and automatic quality assurance (QA) included as standard
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Built for support teams
and your customers
and your customers
Call Journey Builder
Customise destination and ring rules to direct customer calls to the right person every time
Business hours
Set customised schedules and manage customer expectations with different greeting outside of business hours
Call notes
Enable your team to collaborate and share context through notes and call assignments
SMS automation
Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
Voicemail transcription
Easily scan through transcribed voicemails to call back with context faster
Call transfers
Collaborate easily and connect the customer to a specialist in your team right away
Call recording
Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
Real time dashboard
Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
Integrations with your favourite tools
Integrate with your tools to keep track of every interaction in one place.
Integrations with the tools you love
Slack
Intercom
Hubspot
Kustomer
Zoho
Front
Help Scout
Salesforce
Support for 9 languages
Understand your customers in English, Dutch, French, German, Hindi, Italian, Japanese, Portuguese, and Spanish.
Use Cordless' AI conversation intelligence features across all 9 languages, including call transcription, sentiment analysis, automatic QA and more
Frequently Asked Questions
Cordless is ideal for support teams that prioritise and understand the value of providing quality phone support for their customers. Usually with 20+ agents.
We have happy customers in industries such as financial services, insurance, healthcare, hospitality, travel, utilities and more.
We have happy customers in industries such as financial services, insurance, healthcare, hospitality, travel, utilities and more.
Our Professional plan is £40 per user per month. Get in touch for details on our Custom plan.
Cordless operates on a monthly basis so you don’t have to sign a long contract, but we’ll give you a 10% discount if you commit to a year.
No, you can bring your number(s) with you. We’ll take your existing numbers and port them over for you.
Yes, 100%! We work really closely with all our customers and do all the switching work for you. We will take your existing set up and replicate it on the Cordless platform at no additional cost.
Free 30-min consultation