Call Centre Software for Customer Support Teams
Cloud phone system with AI-driven conversation intelligence, that enables your customer support team to provide better service.
- Increase efficiency - automate tasks, route calls intelligently, and get actionable insights for better decision-making
- Boost customer satisfaction - reduce wait times and automatically personalise your customer service
- Simplify performance management - call recording and automatic transcription improves agent skill and QA
We'll be in touch today to set up a time that suits you.
Free 30-min consultation
Trusted by leading customer support teams at:
Everything you need to configure
your perfect contact centre
your perfect contact centre
Track individual and overall performance
Understand key call centre metrics in real-time, such as queue length, average waiting time, call answer rate and moreBuild your ideal customer journey
Connect your customers with the right department or agent first time, every time and reduce customer frustrationAutomate tasks and save time using AI
Call transcriptions, sentiment analysis, script adherence and automatic quality assurance (QA) included as standard
“The Cordless team is super responsive and easy to work with — they have been a great partner to us. We’ve had a return on our Investment (ROI) of more than 65%”
"Cordless helped us to get started, but it will also allow us to scale in the future. It was very quick to set up. And now, we can operate phone support asynchronously, which saves us time and money."
"Many tools give you metrics, but with Cordless we get insights."
Liam Brady
CX Lead at Curve
CX Lead at Curve
Lucy Bott
Head of Operations at Fronted
Head of Operations at Fronted
Rebecca Vanstone
Head of Operations at Second Nature
Head of Operations at Second Nature
Integrations with the tools
you love
Slack
Intercom
Hubspot
Kustomer
Zoho
Front
Help Scout
Salesforce
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Support for 9 languages
Understand your customers in English, Dutch, French, German, Hindi, Italian, Japanese, Portuguese, and Spanish.
Use Cordless' AI conversation intelligence features across all 9 languages, including call transcription, sentiment analysis, automatic QA and more
- Free consultation: no pressure, no commitment.
- Just 30 minutes, and at a time that suits you
- Demo tailored to your specific needs and requirements
- Get a 14-day free trial after the call
Book a free 30 minute session with an expert who will show you how Cordless will help you increase customer satisfaction in your call centre.
Free 30-min consultation
Improve your customer support today
Frequently Asked Questions
Cordless is ideal for support teams that prioritise and understand the value of providing quality phone support for their customers. Usually with 20+ agents.
We have happy customers in industries such as financial services, insurance, healthcare, hospitality, travel, utilities and more.
We have happy customers in industries such as financial services, insurance, healthcare, hospitality, travel, utilities and more.
Our Professional plan is £40 per user per month. Get in touch for details on our Custom plan.
Yes we do! Book a call and let's talk. After the call we can set up your free trial.
Cordless operates on a monthly basis so you don’t have to sign a long contract, but we’ll give you a 10% discount if you commit to a year.
No, you can bring your number(s) with you. We’ll take your existing numbers and port them over for you.
Yes, 100%! We work really closely with all our customers and do all the switching work for you. We will take your existing set up and replicate it on the Cordless platform at no additional cost.
Built for support teams
and your customers
and your customers
Call Journey Builder
Customise destination and ring rules to direct customer calls to the right person every time
Business hours
Set customised schedules and manage customer expectations with different greeting outside of business hours
Call notes
Enable your team to collaborate and share context through notes and call assignments
SMS automation
Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
Voicemail transcription
Easily scan through transcribed voicemails to call back with context faster
Call transfers
Collaborate easily and connect the customer to a specialist in your team right away
Call recording
Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
Real time dashboard
Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
Integrations with your favourite tools
Integrate with your tools to keep track of every interaction in one place.