At Fronted, it was very important for us to build trust with customers from the start, so we wanted to make sure there is a phone line.
Cordless helped us to get started, but it will also allow us to scale in the future more efficiently. It was very quick to set up. And now, we can operate phone support in an asynchronous way, which saves us time and money.
There are so many things to worry about when building a startup, and customer support is often an afterthought. But as an experienced Operations leader, I know that customer support becomes an issue very quickly. That’s why I wanted to set up our tools and processes in a scalable and efficient way from day one. Cordless is a great partner for us.