Financial Services

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Call centre software built for financial service teams

With smart IVR and built-in conversation intelligence for simplified QA and compliance

Or get a live-demo

Trusted by innovative startups

Everything you need to configure
your perfect contact centre

Easy to set up and collaborate with your team

Set up in minutes, invite your team and start collaborating using to do-lists, notes and call assignment

Tracking of individual and overall performance

Keep track of key call centre metrics, including real-time stats and team performance for better planning

Voice menus and smart routing

Conversational IVR studio with templates and best practices. Call deflection blocks and SMS automations.

Call transcripts for QA and compliance

Get customer insights from your calls and improve your service, processes and product faster

For growing support teams

If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.

Scaling is hard and things change all the time.
That’s why we include best practice templates and guidance into our product for growing support teams.

With Cordless, we were able
to transform our customer’s journey over the phone
without involving our engineering team

Learn more

Cordless helped us to get started, but it will also allow us to scale in the future in a more efficient way

Learn more

coming soon!

Built for support teams
and their customers

Call Journey Builder

Customise destination and ring rules to direct customer calls to the right person every time

Business hours

Set customised schedules and manage customer expectations with different greeting outside of business hours

Call notes

Enable your team to collaborate and share context through notes and call assignments

SMS automation

Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up

Voicemail transcription

Easily scan through transcribed voicemails to call back with context faster

Call transfers

Collaborate easily and connect the customer to a specialist in your team right away

Call recording

Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.

Real time dashboard

Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics

Integrations with your favourite tools

Intercom integration to keep track of every interaction in one place. Call notifications via Email and Slack.