How it Works
Who it's For
Cloud-based telephony ready to use in minutes
Call Journey Builder
for smart routing
Build efficient call journeys with IVR menus and other flexible blocks
Built-in conversation intelligence for better analytics, simplified QA and compliance
Deep insight into customer and agent behaviour for the richest support channel
Customer Support Agent
Ensure customer satisfaction, retention, and loyalty by providing timely and effective solutions to customer queries and concerns.
Head of Customer Support
Establish a customer-centric culture, by managing and improving support operations, and ensuring the delivery of high-quality customer service.
Ensure financial stability and growth in your customer support function through insight provided by Cordless
Get the App
IVR Voice Generator
IVR Example Maps
Ask AI Demo
Automatic QA Demo
Sentiment Analysis Demo
Cookies necessary for the correct operation of the site are always enabled.
Other cookies are configurable.
Always On. These cookies are essential so that you can use the website and use its functions. They cannot be turned off. They're set in response to requests made by you, such as setting your privacy preferences, logging in or filling in forms.
These cookies collect information to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you. See a list of the analytics cookies we use here.
These cookies provide advertising companies with information about your online activity to help them deliver more relevant online advertising to you or to limit how many times you see an ad. This information may be shared with other advertising companies. See a list of the advertising cookies we use here.
Call centre software built for
financial service teams
With smart IVR and built-in conversation intelligence for simplified QA and compliance
Or get a live-demo
Everything you need to configure
your perfect contact centre
Easy to set up and collaborate with your team
Set up in minutes, invite your team and start collaborating using to do-lists, notes and call assignment
Tracking of individual and overall performance
Keep track of key call centre metrics, including real-time stats and team performance for better planning
Voice menus and smart routing
Conversational IVR studio with templates and best practices. Call deflection blocks and SMS automations.
Call transcripts for QA and compliance
Get customer insights from your calls and improve your service, processes and product faster
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.
Scaling is hard and things change all the time.
That’s why we include best practice templates and guidance into our product for growing support teams.
With Cordless, we were able
to transform our customer’s journey over the phone
without involving our engineering team
Cordless helped us to get started, but it will also allow us to scale in the future in a more efficient way
Built for support teams
and their customers
Call Journey Builder
Customise destination and ring rules to direct customer calls to the right person every time
Set customised schedules and manage customer expectations with different greeting outside of business hours
Enable your team to collaborate and share context through notes and call assignments
Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
Easily scan through transcribed voicemails to call back with context faster
Collaborate easily and connect the customer to a specialist in your team right away
Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
Real time dashboard
Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
Integrations with your favourite tools
Intercom integration to keep track of every interaction in one place. Call notifications via Email and Slack.
Made with ❤️ in London
© 2023 Cordless
Terms & Conditions