What You’ll Learn1. Cost drivers:
What are the best metrics to focus on and how to think about cost drivers that contribute to your overall cost of service.2. Reducing contact volume:
We'll share ideas about hands-on initiatives to reduce the volume of customer questions and the risks to be aware of.3. Outsourcing:
When and why to consider outsourcing, and how can an outsourcing partner strike the perfect balance between quality and cost optimization.4. Productivity of your team:
Tips on how
to improve your internal processes and tools, and empower your team.
And much more!