Cordless's Help Scout Integration automatically syncs the following data with your Help Scout inbox:
- Synchronise all call logs between Cordless and Help Scout
- View customer details from Help Scout when you receive a call in Cordless
- Access AI summaries of conversations and links to call transcripts/recordings in your Help Scout mailbox
By default, the integration logs summaries directly in Help Scout, and a quick link to Cordless is provided next to the summary for the recording and transcript.
However, we can easily change the configuration to log call transcripts directly in Help Scout if you wish.