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Modern contact
centre
Cloud-based telephony ready to use in minutes
Call Journey Builder
for smart routing
Build efficient call journeys with IVR menus and other flexible blocks
Conversation
intelligence
Built-in conversation intelligence for better analytics, simplified QA and compliance
Voice QA
and compliance
Deep insight into customer and agent behaviour for the richest support channel
Case Study -
Second Nature
Second Nature uses Cordless to run efficient, customer-centric phone support
Case Study - SimplyPayMe
How Cordless became a compliance-friendly telephony solution seamlessly integrated into a fintech's customer support stack
Case Study -
Curve
How Cordless saved a fintech scale-up over $5000 / month on phone support
Case Study -
Fronted
How Cordless made it possible for a small fintech to operate a voice line
Customer Support Agent
Ensure customer satisfaction, retention, and loyalty by providing timely and effective solutions to customer queries and concerns.
Head of Customer Support
Establish a customer-centric culture, by managing and improving support operations, and ensuring the delivery of high-quality customer service.
CFO
Ensure financial stability and growth in your customer support function through insight provided by Cordless
Integrations
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IVR voice generator
IVR example maps
Careers
IVRs of competitors and
how to build your own
In-depth view into IVR approaches of innovative tech businesses
with advice and commentary from customer support experts
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What you’ll get
In-depth case studies with visual diagrams of how innovative businesses across Health care, Insurance, E-commerce and Fintech structure their IVRs.
We're constantly expanding our library of cases. Let us know which companies you want us to look at next!
Real-world IVR examples
We are building a library of IVR
approaches with industry-specific advice.
So that you can check how your
IVR compares and how to improve it.
IVR health check list
Is your IVR up to scratch? Run through our comprehensive check list and build the best in class voice experience for your customers.
Analysis of competitors IVRs
Each IVR taken apart to show what works well, what could have been better and how to take it even further with the best IVR tech
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