With smart call routing and built-in conversation intelligence for easier QA and compliance
Call Centre Software for Customer Support Teams
Trusted by customer support teams at:
Rebecca Vanstone
Head of Operations at Second Nature
Head of Operations at Second Nature
Many tools give you metrics, but with Cordless we get insights.
Lucy Bott
Head of Operations at Fronted
Head of Operations at Fronted
Cordless helped us to get started, but it will also allow us to scale in the future. It was very quick to set up. And now, we can operate phone support asynchronously, which saves us time and money.
Liam Brade
CX Lead at Curve
CX Lead at Curve
“The Cordless team is super responsive and easy to work with — they have been a great partner to us. We’ve had a return on our Investment (ROI) of more than 65%”
Everything you need to configure
your perfect contact centre
Easy to set up and collaborate with your team
Set up in minutes, invite your team and start collaborating using to do-lists, notes and call assignment
Tracking of individual and overall performance
Keep track of key call centre metrics, including real-time stats and team performance for better planning
Call Journey Builder for smart routing
Call Journey Builder with templates and best practices. Call deflection blocks and SMS automation
Call transcripts for analytics and QA
Get customer insights from your calls and improve your service, processes and product faster
Built for support teams
and your customers
and your customers
Call Journey Builder
Customise destination and ring rules to direct customer calls to the right person every time
Business hours
Set customised schedules and manage customer expectations with different greeting outside of business hours
Call notes
Enable your team to collaborate and share context through notes and call assignments
SMS automation
Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
Voicemail transcription
Easily scan through transcribed voicemails to call back with context faster
Call transfers
Collaborate easily and connect the customer to a specialist in your team right away
Call recording
Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
Real time dashboard
Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
Integrations with your favourite tools
Integrate with your tools to keep track of every interaction in one place.
Integrations with the tools you love
Slack
Intercom
Hubspot
Kustomer
Zoho
Front
Help Scout
Salesforce
Support for 9 languages
Understand your customers in English, Dutch, French, German, Hindi, Italian, Japanese, Portuguese, and Spanish.
Frequently Asked Questions
Cordless focuses on phone support.
Our Professional plan is £40 per user per month. Get in touch for details on our Custom plan.
Cordless operates on a monthly basis so you don’t have to sign a long contract, but we’ll give you a 10% discount if you commit to a year.
No, you can bring your number(s) with you. We’ll take your existing numbers and port them over for you.
Yes, 100%! We work really closely with all our customers and do all the switching work for you. We will take your existing set up and replicate it on the Cordless platform at no additional cost.