What You’ll Learn
We'll explore a wide range of topics to help you understand how to build out your phone support team. By the end of the webinar you will learn: 1. The pros and cons of phone support:
We'll discuss why phone support is still so important for customers and how to balance this need with higher cost of phone support.2. How best to support your team on the phone:
Phone support is undeniably more stressful than chat or email. On the webinar you'll learn how to support them better especially, if you work at a fast growing organisation.3. Impact of AI on customer support over the phone:
We'll discuss the implications AI and ChatGPT and whether it's worth adopting it in your team in the near future.
And much more!