Thurs 14 Sept 2023 • 3pm BST

War stories: Scaling Voice Support at a Fast Growing Organisation

Join the webinar and get insights from CS leaders from Fertifa, Second Nature and Cordless on how to think about scaling your voice support.

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Meet Our Speakers

The group will discuss the ins and outs of building out phone support at your organisation.
  • Lucy Bott
    Fertifa, ex-RateSetter
    Programme manager @Fertifa
    Former Head of Customer Operations @RateSetter
  • Rebecca Vanstone
    Second Nature
    Head of People and Operations @Second Nature
    Former Head of Customer Support @RIFT Group
  • Luba Chudnovets
    Cordless, ex-Monzo
    Co-founder and CEO @Cordless
    Former Head of Scaling Operations @Monzo

What You’ll Learn

We'll explore a wide range of topics to help you understand how to build out your phone support team. By the end of the webinar you will learn:

1. The pros and cons of phone support: We'll discuss why phone support is still so important for customers and how to balance this need with higher cost of phone support.

2. How best to support your team on the phone: Phone support is undeniably more stressful than chat or email. On the webinar you'll learn how to support them better especially, if you work at a fast growing organisation.

3. Impact of AI on customer support over the phone: We'll discuss the implications AI and ChatGPT and whether it's worth adopting it in your team in the near future.

And much more!