The Best Alternative to Dialpad: Cordless

Cordless vs. Dialpad: A Feature-by-Feature Comparison

Cordless and Dialpad are two VoIP solutions offering cloud services for phone. While both platforms offer quite an extensive number of features, it's important to choose the one that will fit your needs in terms of functionality and price.

In this Dialpad vs. Cordless article, we’ll analyze both phone solutions and give you an idea of which provider might suit your needs better. We’ll consider:

• Core features
• AI-powered tools
• Integrations
• Pricing
• Customer support.

About Cordless

Cordless is quickly gaining traction as one of the top call center solutions for customer-facing teams of all sizes. Cordless provides customers with enterprise-level telephony features, AI capabilities, and powerful reporting for small business prices.

Cordless is a ready-to-use platform with all features available out of the box. Everything is included in the standard plan - you'll never need to upgrade to access advanced features.

Pricing

Cordless believes in transparent pricing with no hidden fees - no surprises!

Features

Cordless offers the full set of features in the standard plan. You get all the core telephony features and AI-powered features, such as automated transcriptions, automated tagging, topic detection, sentiment analysis, churn risk and complaints detection, script adherence, and auto-QA AI-driven intelligence.

On top of that, with Cordless, you get enterprise-level insights with customized reports tailored to your business's needs and top-notch 24/7 incident support.

Dialpad offers a slightly different set of features in each pricing plan. While both Dialpad Essentials and Dialpad Advanced include various helpful features, they don't offer advanced reporting, and you'll need to pay extra for support.

Reliability

Cordless boasts an impressive 99.9% call success rate worldwide, providing businesses with a dependable communication platform for inbound and outbound calls.

Analytics

Cordless goes beyond standard call centre and agent KPIs by offering sophisticated analytics, including missed/abandoned calls, IVR and Routing statistics, and a caller journey funnel - providing businesses with valuable insights into communication patterns to stay on top of emerging topics and trends.

Integrations

You can seamlessly incorporate Cordless into your tech stack as we integrate with your existing tools . Don’t see the tool you’re looking for? Book a call with us, and we’ll talk about your requirements, or email us and let us know: hello@cordless.io

Support

Our responsive and supportive customer sets us apart from the competition. Our friendly in-house team here to onboard you, resolve issues, and ensure a positive experience for you and your customers.

Explore Cordless Today

If you're thinking about switching to a Dialpad alternative, Cordless offers a 7-day free trial to experience the difference. Book a discovery call with us and explore the possibilities of a telephony platform designed with your business in mind.

Migration FAQ

Do we need to change our phone number to switch to Cordless?
No, you can bring your number(s) with you. We’ll take your existing numbers and port them over for you for free.

We have a complicated setup. Can you help us move everything over to Cordless?
Yes, 100%! We work very closely with all our customers and do all the switching work for you. We will take your existing setup and replicate it on the Cordless platform at no additional cost.