The Best Alternative to Freshcaller: Cordless

Cordless vs. Freshcaller: A Feature-by-Feature Comparison

The VoIP (Voice over Internet Protocol) market is quite saturated. There are so many options – often so similar! – that it’s hard to choose the best one for your business.

In this Freshcaller vs. Cordless article, we’ll analyze these two call center phone solutions and give you an idea of which provider might suit your needs better. We’ll consider their core features, AI-powered tools, integrations, pricing, and customer support.

About Cordless

Cordless is quickly gaining traction as one of the top call center solutions for customer-facing teams. Cordless provides a cloud-based platform, offering a hassle-free experience with built-in call transcripts and in-depth conversation intelligence.

Cordless is a ready-to-use platform with all features available out of the box. There's no need to hire a developer to set up the system, making it a user-friendly choice for customer-facing teams.

Pricing

Cordless believes in straightforward billing with no hidden fees - no surprises!

Features

Cordless offers a full set of features, all included in our standard plan. You get all the core telephony features and AI-powered features designed to simplify your existing workflows, such as automated transcriptions, automated tagging, topic detection, sentiment analysis, churn risk and complaints detection, script adherence, and auto-QA AI-driven intelligence.

Freshcaller offers a different set of features in each pricing plan. The more expensive plans - Freshcaller Pro and Freshcaller Enterprise - include a variety of core telephony features, such as IVR, routing, warm transfers, etc. Freshcaller does not offer AI-powered conversational intelligence or automated transcriptions on any of their plans.

Reliability

Cordless boasts an impressive 99.9% call success rate worldwide, providing businesses with a dependable communication platform.

Analytics

Cordless goes beyond standard call centre and agent KPIs by offering sophisticated analytics, including missed/abandoned calls, IVR and Routing statistics, and a caller journey funnel - providing businesses with valuable insights into communication patterns to stay on top of emerging topics and trends.

Integrations

You can seamlessly incorporate Cordless into your tech stack as we integrate with your existing tools . Don’t see the tool you’re looking for? Book a call with us, and we’ll talk about your requirements, or email us and let us know: hello@cordless.io

Support

Our responsive and supportive customer sets us apart from the competition. Our friendly in-house team here to onboard you, resolve issues, and ensure a positive experience for you and your customers.

Explore Cordless Today

If you're thinking about switching to a Freshcaller alternative, Cordless offers a 7-day free trial to experience the difference. Book a discovery call with us and explore the possibilities of a telephony platform designed with your business in mind.

Migration FAQ

Do we need to change our phone number to switch to Cordless?
No, you can bring your number(s) with you. We’ll take your existing numbers and port them over for you for free.

We have a complicated setup. Can you help us move everything over to Cordless?
Yes, 100%! We work very closely with all our customers and do all the switching work for you. We will take your existing setup and replicate it on the Cordless platform at no additional cost.