Cordless vs. Talkdesk: Unpacking Features, Integrations & More

Cordless vs. Talkdesk: A Feature-by-Feature Comparison

Creating a delightful customer experience plays an important part in running a successful business. For this reason, there are numerous customer support tools being developed every day.

Phone is one of the main communication channels. There are a lot of call center solutions on the market - many offer very similar features - so it can take a while to make the right decision.

Cordless and Talkdesk are two VoIP solutions offering cloud services for call centers. While both systems offer a plethora of features, it's important to choose the one that will fit your needs in terms of functionality and price.

In this Talkdesk vs. Cordless article, we’ll analyze both call center solutions and give you an idea of which platform might suit your needs better. We’ll consider:

• Core features
• AI-powered tools
• Integrations
• Pricing
• Customer support.

About Cordless

Despite being a newcomer, Cordless is quickly gaining traction as one of the top call center solutions for customer-facing teams of all sizes. Cordless provides customers with enterprise-level telephony features, AI capabilities, and powerful reporting.

The best part? Everything is included in the standard plan - you'll never need to pay extra to access advanced features.

Pricing

Cordless believes in transparent rates with no hidden fees. Plus, you can try Cordless out for free for 7 days - no strings attached!

Features

Cordless offers the full set of features in the standard plan. You get all the core telephony features and AI-powered features, such as automated transcriptions, automated tagging, topic detection, sentiment analysis, churn risk and complaints detection, script adherence, and auto-QA AI-driven intelligence.

On top of that, with Cordless, you get enterprise-level insights with customized reports tailored to your business's needs and top-notch 24/7 incident support.

Talkdesk offers different features depending on the pricing plan. While both Talkdesk CX Cloud Essentials and Talkdesk CX Cloud Elevate include core features, you'll need to pay extra for conversational intelligence AI tools, such as automatic transcriptions, call summaries and sentiment analysis.

Reliability

Cordless boasts an impressive 99.9% call success rate worldwide, providing businesses with a dependable communication platform for inbound and outbound calls.

Analytics

Cordless goes beyond standard call center and agent KPIs by offering sophisticated analytics, including missed/abandoned calls, IVR and Routing statistics, and a caller journey funnel - providing businesses with valuable insights into communication patterns to stay on top of emerging topics and trends.

Integrations

You can seamlessly incorporate Cordless into your tech stack as we integrate with your existing tools . Don’t see the tool you’re looking for? Book a call with us, and we’ll talk about your requirements, or email us and let us know: hello@cordless.io

Support

Our responsive and supportive customer sets us apart from the competition. Our friendly in-house team is here to onboard you, resolve issues, and ensure a positive experience for you and your customers.

Explore Cordless Today

If you're thinking about switching to a Talkdesk alternative, Cordless offers a 7-day free trial to experience the difference. Book a discovery call with us and explore the possibilities of a telephony platform designed with your business in mind.

Migration FAQ

Do we need to change our phone number to switch to Cordless?
No, you can bring your number(s) with you. We’ll take your existing numbers and port them over for you for free.

We have a complicated setup. Can you help us move everything over to Cordless?
Yes, 100%! We work very closely with all our customers and do all the switching work for you. We will take your existing setup and replicate it on the Cordless platform at no additional cost.