VoiceSpinVoiceSpin, with over 15 years of experience, is a global provider of AI-powered contact center solutions catering to SMBs and large-scale enterprises.
VoiceSpin provides businesses with various tools, such as VoIP telephony, AI autodialer, speech analyzer, bulk SMS, and messaging. These solutions help manage inbound and outbound communications across channels, improving customer service and efficiency.
VoiceSpin's AI auto dialer stands out by boosting call conversion rates by making hundreds or thousands of outbound calls without manual input and connecting prospects to the best-suited agents through smart lead scoring and matching.
The platform also provides inbound call management features like IVR, call routing, queue callbacks, real-time call monitoring, and analytics insights, leveraging AI to effectively understand and respond to customer inquiries.
VoiceSpin offers three pricing options: Basic at $40 per user per month, Advanced at $85 per user per month, and customized pricing and on-demand options for Enterprise customers.
Pros:
- AI auto dialer connects prospects to suitable agents, improving call conversion rates.
- Inbound call management features like IVR and real-time call monitoring enhance customer support.
- AI Speech Analyzer provides conversational intelligence and actionable insights.
- Integration with 50+ popular CRM systems and business apps streamlines workflows.
- Dialer software predicts agent availability, boosting talk time and call answer rates.
Cons:
- It may require training for full utilization of AI features.
- Customized packages could lead to higher costs for advanced features.