Klaus and Cordless team up to offer full QA coverage for Voice

Klaus and Cordless are now partners!

Cordless is a modern phone system with conversation intelligence for customer support teams. Combine Cordless with Klaus, an AI-powered quality management system, and your customers will love you even more!

The days of listening to calls and doing siloed QA of phone calls are over - you can now review your Cordless calls in Klaus. This means easily accessing call transcripts, as well as audio recordings in Klaus alongside all your customer chats and emails.

By sharing data with Cordless, Klaus can accelerate your contact center QA efforts – fully committing their AI-powered quality assurance to omnichannel support by including calls. You can now get those additional insights easily for voice, not just text, and find the gaps in quality more easily without listening to all your calls.

“Cordless saved us a huge amount of time with auto-tagging conversations - no other telephony has given us conversation intelligence so comprehensive out of the box!"

Matthew Hinett, Senior Operations Specialist at Ophelos

“Klaus helps us make QA fun and engaging. Their additional features like Coaching for creating quizzes and analytics to track IQS and CSAT keep things clear and all information easily accessible. But not going to lie, my favourite part has got to be the cat puns!”

Shannon Lavery, Customer Operations Manager at Ophelos

Build your perfect customer journey with our versatile routing options, voicemail transcripts, SMS answers and integrations

With automatic transcriptions and call tagging, customer support managers can easily search through the entire call volume, check call summaries and understand why customers get in touch.

Keep track of your SLAs on the day with our real-time activity dashboard and also see how you can improve your customer experience overall with Cordless insights.

Check automatically if your critical procedures were followed on 100% of the calls. For example: “Did my team authenticate all of the customers correctly?” or “Were regulation guidelines followed?”.

Automate QA and achieve 100% coverage across agents, BPOs, and languages. Let smart filters find the most complex conversations, critical for manual review, to eliminate blind spots.

Calculate IQS to understand the nuances of support performance. Boost response rates and written feedback with custom CSAT surveys. Compare both the qualitative and quantitative data to understand the key drivers behind customer satisfaction.

Close the feedback loop with detailed feedback based on data to guide your team to excellence. Track progress and pinpoint areas of improvement – engage agents so that learning is rewarding.

Compare quality across agents, teams, and BPOs, with custom reports and dashboards. See how improvement tracks from multiple perspectives.