Phone support can be costly to operate. However removing this channel deprives your business valuable feedback. Phone support is an invaluable tool in improving customer satisfaction and reducing churn.
Cordless allows you to operate phone support asynchronously, removing the need to staff for variable real-time demand. Achieve this by using smart IVR menus, automated SMS workflows and callbacks. Integrations with CRMs and helpdesks gives the agents power to call back with context. Prepared agents increase first time resolution rate.