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Unlock your voice content for in-depth insights
Call centre software with conversation intelligence for better analytics, simplified QA and compliance
Improve your Customer Support
with Voice Analytics
with Voice Analytics
Accurate transcription
Full record of your conversations in speech and text formats. Quality transcription adapted to your context.
Helpful analytics tools
Call content search, automatic categorisation and tagging, listening to call highlights and more
Share with your team
Coach your team with built-in QA flow and share product feedback insights with a wider team
For growing support teams
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.
With Cordless, we were able
to transform our customer’s journey over the phone
without involving our engineering team
to transform our customer’s journey over the phone
without involving our engineering team
Cordless helped us to get started,
but it will also allow us to scale
in the future in a more efficient way
but it will also allow us to scale
in the future in a more efficient way
"With Cordless we don’t have to worry about missing customer calls. Cordless fits in seamlessly with our Intercom setup."
- Sutherland Boyd, Head of Operations at Plend
- Sutherland Boyd, Head of Operations at Plend
"Many tools give you metrics, but with Cordless we get insights."
- Rebecca Vanstone, Head Of Customer Support at Second Nature
- Rebecca Vanstone, Head Of Customer Support at Second Nature
Built for support teams
and your customers
and your customers
Call Journey Builder
Customise destination and ring rules to direct customer calls to the right person every time
Business hours
Set customised schedules and manage customer expectations with different greeting outside of business hours
Call notes
Enable your team to collaborate and share context through notes and call assignments
SMS automation
Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
Voicemail transcription
Easily scan through transcribed voicemails to call back with context faster
Call transfers
Collaborate easily and connect the customer to a specialist in your team right away
Call recording
Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
Real time dashboard
Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
Integrations with your favourite tools
Integrate with your tools to keep track of every interaction in one place.