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Tilda Publishing
The Best Telephony Solution for Front
About Front
Front is a customer communication hub. It allows support and service agents to collaborate on emails, messages, and other channels in a centralized workspace, so they can see customer information and solve problems in real time.
Front's UI is inspired by email clients, which team members appreciate because it feels familiar and easy to use. Front’s powerful automations and comprehensive analytics allow teams to reduce the time spent on repetitive tasks and focus on building relationships with customers.
Front's UI is inspired by email clients, which team members appreciate because it feels familiar and easy to use. Front’s powerful automations and comprehensive analytics allow teams to reduce the time spent on repetitive tasks and focus on building relationships with customers.
Cordless: A Reliable Voice Channel for Front
While Front doesn't have a built-in voice channel, it can seamlessly incorporate one through the integration with Cordless, a cloud-based telephony platform with built-in conversational intelligence designed for customer-facing teams.
With the Cordless + Front integration, customer teams can easily manage inbound and outbound calls and quickly access Cordless call data, such as automatic transcriptions, call summaries, and recordings - right from their Front inbox.
With the Cordless + Front integration, customer teams can easily manage inbound and outbound calls and quickly access Cordless call data, such as automatic transcriptions, call summaries, and recordings - right from their Front inbox.
What Does the Front App + Cordless Integration Do?
Cordless's Front Integration automatically syncs the following Cordless data with your Front inbox:
- Call activity
- Call transcriptions
- Call summaries
- Call recordings
- Voicemails
- Call notes
The Cordless-Front integration
The integration can be set up in just a couple of minutes! See a step-by-step guide here.
How the Cordless + Front Integration Improves Customer Team Workflows
For agents
For customer support leaders
- Cordless automatically displays a contact’s Front information before agents answer a call. Agents can quickly access the relevant thread from the call, getting the full context as they work with their clients and prospects.
- After each call, the call activity and summary are automatically logged in Front, along with quick links to the transcript and recording. Agents can focus on the call and reduce the time spent writing notes.
For customer support leaders
- Cordless conversational intelligence enables customer support leaders to streamline their workflows. With call summaries readily available in Front, they can easily scan conversations instead of reading through endless notes.
- Cordless also allows support leaders to significantly reduce the time spent on QA with helpful tools such as sentiment analysis, call tagging, and Ask AI, a highly customisable ChatGPT-powered feature that automatically highlights information about what matters to each team - first call resolution, churn risk, complaints, agent behaviour, and more.
See your Cordless call logs in Front
Get Started With the Best Call Centre Solution for Front Today
If you’re looking for a call centre solution that seamlessly integrates with Front CRM, we’d recommend checking out Front’s Cordless telephony integration.
Already a Cordless customer? Click here to sync Cordless to Front.
Already a Cordless customer? Click here to sync Cordless to Front.