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The Best HubSpot Phone Integration for Customer Teams
About HubSpot
HubSpot is an all-in-one inbound marketing, sales, and customer service platform. It offers a suite of tools, including CRM, marketing automation, sales automation, and customer service features.
HubSpot enables organisations to create and manage marketing campaigns, capture leads, track sales interactions, and provide personalised customer support.
HubSpot enables organisations to create and manage marketing campaigns, capture leads, track sales interactions, and provide personalised customer support.
Cordless: A Reliable Voice Channel for HubSpot
Whilst HubSpot does not have native phone features built directly into their platform, you can add voice to your support channels in a matter of minutes with the HubSpot + Cordless integration.
This integration automatically logs and syncs call history data, call summaries, and call and voicemail transcripts with HubSpot.
Incoming calls in Cordless link to corresponding customer profiles in HubSpot, allowing agents to view the customer's name in Cordless and open up respective contact info in HubSpot, adding context to their phone conversations.
This integration automatically logs and syncs call history data, call summaries, and call and voicemail transcripts with HubSpot.
Incoming calls in Cordless link to corresponding customer profiles in HubSpot, allowing agents to view the customer's name in Cordless and open up respective contact info in HubSpot, adding context to their phone conversations.
What Does the HubSpot + Cordless Integration Do?
Cordless's HubSpot Integration automatically syncs the following data with your HubSpot inbox:
Your Cordless call activity will be logged in HubSpot Calls
Your Cordless call activity will be logged in HubSpot Calls
The Cordless-HubSpot integration
See call data from Cordless in Contacts
Each call logged in a Contact’s Activity feed will automatically contain:
Each call logged in a Contact’s Activity feed will automatically contain:
- Call and voicemail transcripts
- Call summaries
- Conversational intelligence data. Each call links back to Cordless, where you can review more information about the call, including call sentiment and AskAI (automated QA questions).
The Cordless-HubSpot integration
See your HubSpot contact names in Cordless when the phone rings
The Cordless-HubSpot integration
The integration can be set up in just a couple of minutes! See a step-by-step guide here.
How the Cordless + HubSpot Integration Improves Customer Team Workflows
For customer support leaders
For customer-facing teams
- With all call data synced to HubSpot, support managers can analyse calls at scale to improve their team’s performance and get actionable customer insights.
- Cordless conversational intelligence enables customer support leaders to streamline their workflows. With call summaries logged in HubSpot, they can easily scan conversations instead of reading through endless notes.
- Cordless also allows support leaders to significantly reduce the time spent on QA with helpful tools such as sentiment analysis, call tagging, and Ask AI, a highly customisable ChatGPT-powered feature that automatically highlights information about what matters to each team - first call resolution, churn risk, complaints, agent behaviour, and more.
For customer-facing teams
- Cordless automatically displays a contact’s HubSpot information before agents answer a call. Agents can quickly access the relevant conversation from the call, getting the full context as they work with their clients and prospects.
- After each call, the call activity and call summary are automatically logged in HubSpot, along with quick links to the transcript and recording. Agents can focus on helping customers, reducing the time spent writing notes.
- The team can easily identify and return missed calls from HubSpot tickets.
Get Started With the Best Call Centre Solution for HubSpot Today
If you’re looking for a call centre solution that seamlessly integrates with HubSpot, we’d recommend checking out HubSpot's Cordless telephony integration.
Already a Cordless customer? Click here to sync Cordless to HubSpot.
Already a Cordless customer? Click here to sync Cordless to HubSpot.