All features from the Professional plan, plus:
Conversational voice assistant
Voice forms and feedback collection
As many phone numbers as you need, from more than 45 countries
Call Journey Builder (routing and IVR)
Call insights and analytics
Call commenting, assignment and quality management flows
Expanding list of integrations
The Cordless team is always available to assist you
Onboarding process tailored to your organisation
AI-powered scorecards to measure things like first-call resolution, agent empathy, script adherence, compliance and more
Analytics built for your specific needs
Custom voice forms and CSAT collection
Post-call action points; agent tips and pointers, automatic knowledge base suggestions
Use an AI bot to ask basic questions for callers before taking customers to a live agent
Integrate Cordless into your existing app flow
Set up flexible call distribution rules including custom routing, IVR and more
Define custom opening hours for each of your phone numbers
Unlimited storage of your call recordings
AI-powered call transcripts for 100% of conversations and voicemail
Tracking of key metrics and stats for your call centre
Call, team and individual agent performance analytics
Send automatic SMS to customers based on your criteria
Seamlessly redirect calls to the right destination
Quickly dial right from your browser
Understand how your customers are feeling about your product/service
Easily collaborate with your team from within Cordless
Integrate with the tools that you already use
Integrate with the tools that you already use
Everything you need to provide great CS:
Free 30 min consultation with an expert
Free 30 min consultation with an expert