Make sure your customers are happy by tracking first contact resolution and sentiment across all calls
Track script adherence
Track agents' adherence to policies and procedures with 100% coverage
Identify training opportunities
Check which topics are challenging for the team with auto-tagging and breakdown by tag
Trusted by leading customer support teams at
With Cordless you can ask any question about all of your calls, e.g. "Did the agent authenticate the customer?" and get answers automatically with 0 time spent on manual QA.
Track sentiment across all conversations. Identify top performers with the sentiment by agent breakdown. Detect difficult topics with sentiment by tag.
"We chose Cordless because we wanted a solution that will work for us not only now but as we scale. It is vital for us to maintain the quality and compliance of our customer support as we grow."