Deflect calls, call back with context and route customers based on the data from your CRM
Ensure compliance
Track all customer communications in your CRM, record and review transcripts, ensure agents follow policies
Retain customers
Keep an eye on the sentiment of the conversations, provide personalised agent coaching and automatic QA
Trusted by leading customer support teams at
With Cordless you can ask any question about all of your calls, e.g. "Did the agent authenticate the customer?" and get answers automatically with 0 time spent on manual QA.
Automatically collect and transcribe voicemails from your customers. Cordless matches caller details to the customer data in your CRM, allowing your agents to act on customers' queries immediately and follow up via phone, email or SMS.
Track sentiment across all conversations. Identify top performers with the sentiment by agent breakdown. Detect difficult topics with sentiment by tag.
“The Cordless team is super responsive and easy to work with — they have been a great partner to us. We’ve had a return on our Investment (ROI) of more than 65%”