Track all customer communications in your CRM, record and review transcripts, ensure agents follow policies
Increase collections
Route customers based on the data from your CRM, call back with context and automate your QA process
Personalise recovery
Automatically identify vulnerable customers, spot opportunities for training in your team and make sure customer notes are never lost
Trusted by leading customer support teams at
All calls in Cordless are transcribed and summarised, allowing you to filter and select calls for review by duration, agent, time and even topic. You can identify opportunities for coaching and leave feedback for your agents without leaving Cordless.
With Cordless you can ask any question about all of your calls, e.g. "Does this conversation involve a vulnerable customer?" and get answers automatically with 0 time spent on manual review.
Track sentiment across all conversations. Identify top performers with the sentiment by agent breakdown. Detect difficult topics with sentiment by tag.
Cordless saved us a huge amount of time with auto-tagging conversations - no other telephony has given us conversation intelligence so comprehensive out of the box!”