Unlock your voice content for in-depth insights
Call centre software with conversation intelligence for better analytics, simplified QA and compliance
Improve your service
with voice analytics
with voice analytics
- Accurate transcriptionFull record of your conversations in speech and text formats. Quality transcription adapted to your context.
- Helpful analytics toolsCall content search, automatic categorisation and tagging, listening to call highlights and more
- Share with your teamCoach your team with built-in QA flow and share product feedback insights with a wider team
For growing support teams
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.
With Cordless, we were able
to transform our customer’s journey over the phone
without involving our engineering team
Cordless helped us to get started,
but it will also allow us to scale
in the future in a more efficient way
coming soon!
coming soon!
Built for support teams
and their customers
and their customers
- Call Journey BuilderCustomise destination and ring rules to direct customer calls to the right person every time
- Business hoursSet customised schedules and manage customer expectations with different greeting outside of business hours
- Call notesEnable your team to collaborate and share context through notes and call assignments
- SMS automationResolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
- Voicemail transcriptionEasily scan through transcribed voicemails to call back with context faster
- Call transfersCollaborate easily and connect the customer to a specialist in your team right away
- Call recordingFull record of all your conversation in speech and text formats. Accurate transcription trained for your context.
- Real time dashboardKeep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
- Integrations with your favourite toolsIntercom integration to keep track of every interaction in one place. Call notifications via Email and Slack.