Unlock your voice content for in-depth insights
Call centre software with conversation intelligence for better analytics, simplified QA and compliance
Improve your service
with voice analytics
  • Accurate transcription
    Full record of your conversations in speech and text formats. Quality transcription adapted to your context.
  • Helpful analytics tools
    Call content search, automatic categorisation and tagging, listening to call highlights and more
  • Share with your team
    Coach your team with built-in QA flow and share product feedback insights with a wider team
For growing support teams
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.
  • With Cordless, we were able
    to transform our customer’s journey over the phone
    without involving our engineering team
  • Cordless helped us to get started,
    but it will also allow us to scale
    in the future in a more efficient way
  • coming soon!
  • coming soon!
Built for support teams
and their customers
  • Call Journey Builder
    Customise destination and ring rules to direct customer calls to the right person every time
  • Business hours
    Set customised schedules and manage customer expectations with different greeting outside of business hours
  • Call notes
    Enable your team to collaborate and share context through notes and call assignments
  • SMS automation
    Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
  • Voicemail transcription
    Easily scan through transcribed voicemails to call back with context faster
  • Call transfers
    Collaborate easily and connect the customer to a specialist in your team right away
  • Call recording
    Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
  • Real time dashboard
    Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
  • Integrations with your favourite tools
    Intercom integration to keep track of every interaction in one place. Call notifications via Email and Slack.