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A reliable alternative to CloudTalk
Cordless is a cloud-based platform with built-in call transcripts and in-depth conversation intelligence for customer-facing teams.
Many companies are switching to us for our 24/7 incident support and call reliability - we boast a 99.9% call success rate!
Features
Cordless
CloudTalk Starter
CloudTalk Essential
CloudTalk Expert
Pricing
Free trial
Price per seat
£40 / 45€ / $50
£25 / 25€ / $25
£30 / 30€ / $30
£50 / 50€ / $50
Starting price per number
£4 / 3€ / $4
From £6 / 6€ / $6
From £6 / 6€ / $6
From £6 / 6€ / $6
Ability to add users
Ability to remove users
Features
Transcripts
Sentiment analysis
Auto QA
Automatic tagging
Call Listening
Call whispering/coaching
Coming soon!
Routing and IVR
Warm transfers
Desktop App
Mobile App (iOS and Android)
Analytics
Standard reports
Advanced insights
Integrations
Slack
Intercom
HubSpot
Kustomer
Front
Help Scout
Salesforce
Klaus
Support
Dedicated CSM
Live chat
24/7 incident support
Account setup
Regular check-ins
Group training
Trusted by leading customer support teams at
Why choose Cordless?
If you’re looking to switch your VoIP phone system to a reliable CloudTalk alternative, here are the reasons you should choose us:
- 1Superior call qualityWe boast a 99.9% call success rate.
- 224/7 incident supportDependable support, right when you need it, at no additional cost.
- 3Ongoing supportPersonalized onboarding and free monthly check-ins with a friendly, responsive team.
- 4Full set of featuresOur standard plan includes automatic transcriptions, auto tagging, topic detection, sentiment analysis, churn risk and complaints detection, script adherence, and auto-QA AI-driven intelligence - at no additional cost.
- 5Advanced analyticsIn addition to the core call centre and agent KPIs, we have sophisticated Missed/Abandoned calls analytics, IVR and Routing statistics, and even a caller journey funnel.
- 6Multiple languagesCordless supports 9 languages.
- Free 30 min consultation: no strings attached
- Demo tailored to your specific needs and requirements
- Get a 7-day free trial after the call
Improve your customer support today
Free 30-min consultation
Support for 9 languages
Understand your customers in English, Dutch, French, German, Hindi, Italian, Japanese, Portuguese, and Spanish.
Use Cordless' AI conversation intelligence features across all 9 languages, including call transcription, sentiment analysis, automatic QA and more
For growing support teams
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.
“The Cordless team is super responsive and easy to work with — they have been a great partner to us. We’ve had a return on our Investment (ROI) of more than 65%”
"Cordless helped us to get started, but it will also allow us to scale in the future. It was very quick to set up. And now, we can operate phone support asynchronously, which saves us time and money."
"Many tools give you metrics, but with Cordless we get insights."
Liam Brade
CX Lead at Curve
CX Lead at Curve
Lucy Bott
Head of Operations at Fronted
Head of Operations at Fronted
Rebecca Vanstone
Head of Operations at Second Nature
Head of Operations at Second Nature
Ready to switch from CloudTalk?
Start your 7-day free trial today!
Frequently Asked Questions
CloudTalk is a cloud-based call center and VoIP solution. With features like call center functionality, integration with CRM systems, and analytics tools, CloudTalk aims to enhance customer support and sales processes.
Cordless is a cloud-based telephony platform with AI-driven intelligence capabilities. What sets Cordless apart is the team’s dedication to a personalized experience. They are friendly and supportive, offering tailored onboarding and complimentary regular check-ins to ensure users get the most out of the system. They also provide prompt 24/7 incident support.
One of Cordless’s standout features is enterprise-level reporting, allowing businesses to gain valuable insights into their communication patterns.
Unlike other platforms, Cordless provides a full set of features, including AI-driven intelligence, at no additional cost. These capabilities enable teams to gain insight into the content of customer conversations, fostering a better understanding of what customers are calling about, and making it easier to identify emerging topics and trends.
Cordless’s AI-powered tools have been designed to enhance existing Customer Support workflows, facilitating key tasks, such as understanding first-call resolution without manual checks and ensuring compliance.
Ready to give Cordless a try? Book a personalized demo with our team here.
Want to see what Cordless looks like on the inside? Watch a 4-minute demo.
One of Cordless’s standout features is enterprise-level reporting, allowing businesses to gain valuable insights into their communication patterns.
Unlike other platforms, Cordless provides a full set of features, including AI-driven intelligence, at no additional cost. These capabilities enable teams to gain insight into the content of customer conversations, fostering a better understanding of what customers are calling about, and making it easier to identify emerging topics and trends.
Cordless’s AI-powered tools have been designed to enhance existing Customer Support workflows, facilitating key tasks, such as understanding first-call resolution without manual checks and ensuring compliance.
Ready to give Cordless a try? Book a personalized demo with our team here.
Want to see what Cordless looks like on the inside? Watch a 4-minute demo.
Certainly! Watch a quick 4-minute demo or book a personalized demo here.
Cordless works on a monthly basis, so you don’t have to sign an annual contract, but we’ll give you a 10% discount if you commit to a year.
You and your team will get access to a dedicated Slack channel, where we’ll answer all your questions. We also offer customers free regular catch-up calls.
With Cordless, you get all the core telephony features and an ever-expanding number of AI-powered features designed to enhance your existing workflows and save you and your team time and money.
Cordless also offers enterprise-level reporting that provides insights, not just data, at a fraction of the cost.
You can easily incorporate Cordless into your tech ecosystem, as we integrate with your existing tools. Don’t see the tool you’re looking for? Book a call with us and we’ll talk about your requirements, or email us and let us know: hello@cordless.io
Cordless also offers enterprise-level reporting that provides insights, not just data, at a fraction of the cost.
You can easily incorporate Cordless into your tech ecosystem, as we integrate with your existing tools. Don’t see the tool you’re looking for? Book a call with us and we’ll talk about your requirements, or email us and let us know: hello@cordless.io
Yes, we do! Book a call, and let's talk. After the call, we can set up your free trial.
No, you can bring your number(s) with you. We’ll take your existing numbers and port them over for you for free.
Check out our pricing page.
Yes, 100%! We work very closely with all our customers and do all the switching work for you. We will take your existing setup and replicate it on the Cordless platform at no additional cost.
Disclaimer
Features and capabilities might be subject to updates and changes. Please check the latest documentation on Cordless and Zendesk Talk for the most accurate information.