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Call Journey Builder with templates
and best practices
Setup flexible call journeys and IVR menus to help callers reach the right team and find answers faster
Make a great first impression
with a smart voice menu
with a smart voice menu
Learn, design and test
Collaborate with your team in
our visual call journey builder with
best practices and testing baked in
our visual call journey builder with
best practices and testing baked in
Save drafts for any situation
Save call journey presets for later. Whether itʼs an outage or just a demand peak, your call journey is ready to go!
Enrich with SMS
Enrich your call journey canvas with SMS to share relevant information to resolve simple tasks or if you canʼt pick up
Everything you need to configure
your perfect contact centre
your perfect contact centre
Easy to set up and collaborate with your team
Set up in minutes, invite your team and start collaborating using to do-lists, notes and call assignment
Tracking of individual and overall performance
Keep track of key call centre metrics, including real-time stats and team performance for better planning
Call transcripts for QA, compliance and analytics
Get customer insights from your calls and improve your service, processes and product faster
For growing support teams
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.
With Cordless, we were able
to transform our customer’s journey over the phone
without involving our engineering team
to transform our customer’s journey over the phone
without involving our engineering team
Cordless helped us to get started,
but it will also allow us to scale
in the future in a more efficient way
but it will also allow us to scale
in the future in a more efficient way
"With Cordless we don’t have to worry about missing customer calls. Cordless fits in seamlessly with our Intercom setup."
- Sutherland Boyd, Head of Operations at Plend
- Sutherland Boyd, Head of Operations at Plend
"Many tools give you metrics, but with Cordless we get insights."
- Rebecca Vanstone, Head Of Customer Support at Second Nature
- Rebecca Vanstone, Head Of Customer Support at Second Nature
Built for support teams
and your customers
and your customers
Call Journey Builder
Customise destination and ring rules to direct customer calls to the right person every time
Business hours
Set customised schedules and manage customer expectations with different greeting outside of business hours
Call notes
Enable your team to collaborate and share context through notes and call assignments
SMS automation
Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
Voicemail transcription
Easily scan through transcribed voicemails to call back with context faster
Call transfers
Collaborate easily and connect the customer to a specialist in your team right away
Call recording
Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
Real time dashboard
Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
Integrations with your favourite tools
Integrate with your tools to keep track of every interaction in one place.