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Customer Support Agent
With Cordless you can ensure customer satisfaction, retention, and loyalty by providing timely and effective solutions to customer queries and concerns.
Always Know What to Say
Get access to customer information before and during the call. Cordless integrates with your company’s CRM to keep all communication connected.
All calls are transcribed automatically, so you can review the customers’ issues before making a call. Agents can leave notes for a specific call or for the customer’s profile, so you’ll never miss important context.
Never Get Lost in the Tabs
Cordless seamlessly links to a customer’s profile in your CRM, so you can easily navigate between the two. You don’t need to search for a customer by email or name while trying to resolve an issue anymore; it’s already there.
Cordless records all missed calls in your CRM or helpdesk and allows you to work from a unified queue. No need to switch between tabs to see unanswered chats and calls.
Control the Call Flow
Worried about recording sensitive information? Pause and resume call recording at any time. Need to ask a colleague a question? Put yourself on mute. Need to take a break? Set your status as “unavailable” and Cordless will route calls to your colleagues.
We make sure you have the highest degree of control over your workday, processes and the call flow.