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Cordless Blog

Engineering, product and customer support insights from our team.
15 Sep, 2023
Mastering the Art of Call Deflection Without Alienating Customers
From Intelligent Routing to Human Touch, our blog post outlines the three pillars you need for a successful call deflection strategy. Perfect for customer support teams in the card payments sector.
11 Jul, 2023
FCA Consumer Duty Compliance for Call Centres
Learn how call centre software tools can help navigate FCA's 'Consumer Duty' guidelines, ensuring compliance while improving customer support.
20 Jun, 2023
The Impact of Call Center Quality Assurance on Customer Experience
Discover how call center QA impacts customer experience. Effective practices enhance satisfaction, boost retention, and attract new customers.
01 Jun, 2023
Cordless' 4 Step Guide to Leaving a G2 Review
Our step-by-step guide to leaving a G2 review for Cordless
17 May, 2023
How Can Sentiment Analysis be Used to Improve Customer Experience?
Learn how sentiment analysis can be used to improve customer experience for phone support teams. Discover benefits, challenges, and examples.
10 May, 2023
Four Strategies for Using Customer Experience Automation to Improve Customer Satisfaction
Learn how to use customer experience automation to boost customer satisfaction. Discover strategies and best practices for successful implementation.
04 May, 2023
How to Provide Great Customer Experience through Phone Support
Discover how to provide exceptional customer experience through phone support with strategies and best practices that prioritise customer satisfaction.
25 Apr, 2023
5 Ways to Use ChatGPT for Customer Support
Improve your customer support with ChatGPT: Learn how to automate QA, analyse call sentiment, set appointments with ease and more.
11 Apr, 2023
Conversation Intelligence: The Key to Better Customer Relationships
Discover the power of Conversation Intelligence in building strong customer relationships. Improve communication, sales, and support with CI tools.
29 Mar, 2023
How to Streamline Customer Support with an IVR System
Discover how an IVR system can revolutionise your customer support. Read how to streamline your processes and boost customer satisfaction.
16 Mar, 2023
How to Use Customer Feedback to Improve Your Business
Learn how to improve your business by using customer feedback. Discover effective methods for collecting and analysing feedback, and how to implement changes
13 Mar, 2023
How to Develop Effective Customer Service Skills
Learn what makes good customer service, how to provide it, and why it is important. Find tips and examples of good customer service to improve your business.
06 Mar, 2023
Four Strategies for Improving Customer Satisfaction
Boost customer loyalty and satisfaction with these four essential strategies. Read about listening to customer feedback, utilising technology, and much more.
27 Feb, 2023
Cordless raises $2.3m to bring AI innovation to customer phone support
We are pleased to announce our $2.3m Seed round led by Fly Ventures with participation from Passion Capital, TrueSight and Renaud Visage, co-founder of Eventbrite.
13 Feb, 2023
"What's Good Customer Service?" A Guide
Learn what makes good customer service, how to provide it, and why it is important. Find tips and examples of good customer service to improve your business
26 Jan, 2023
The Complete Guide to Customer Support
An in-depth guide to customer support. Learn how to create a customer support program that meets the needs of your customers and drives growth for your business
19 Dec, 2022
Cordless 2022 year in review
We look back on 2022 and reflect on our journey
09 Dec, 2022
How to prepare your customer support for holidays
Top-notch tips on how to make sure your customer support is right as rain(deer)
18 Nov, 2022
5 different ways to set up your first phone support
Traditional, minimal, involved, asynchronous or none at all - you've got options
11 Nov, 2022
IVR best practices
Seven core principles of building an IVR system that doesn't suck
28 Jul, 2022
What is an IVR and when should I care?
A comprehensive guide on IVR menus and when to use them
13 Jul, 2022
How to set up your very first phone support
Cordless CEO and former Head of Scalers at Monzo shares tips on how to set up phone support
14 Jan, 2022
QA and Compliance simplified
An overview of Cordless features making QA and compliance better
07 Dec, 2021
TCP Backlog is a simple concept, yet it may concern you
What is a backlog of TCP connections and how to handle it
01 Dec, 2021
Approach to design in the early days
How and when Cordless built a design system for the product
26 Nov, 2021
Cordless is 1 year old
Cordless celebrates the first birthday and shares plans for the future
15 Nov, 2021
Low effort DIY form components
How the frontend engineers at Cordless approach form components in Reach
01 Nov, 2021
Top-down development with Golang interfaces
A drill-down on how to write truly decoupled code in Go using interfaces
19 Oct, 2021
Why offer phone support?
Tips to reduce phone support costs and delight your customers
13 Oct, 2021
Prop drilling and how to avoid it
Exploring alternatives to prop drilling in React apps
01 Oct, 2021
A simple way to make complex phone trees... with a state machine
How Cordless engineers designed an extendable way to build complex IVR menus
21 Apr, 2021
Voice is powerful
Why customer support over the phone matters to your company and how Cordless tackles it