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Modern contact
centre
Cloud-based telephony ready to use in minutes
Call Journey Builder
for smart routing
Build efficient call journeys with IVR menus and other flexible blocks
Conversation
intelligence
Built-in conversation intelligence for better analytics, simplified QA and compliance
Voice QA
and compliance
Deep insight into customer and agent behaviour for the richest support channel
Case Study -
Second Nature
Second Nature uses Cordless to run efficient, customer-centric phone support
Case Study - SimplyPayMe
How Cordless became a compliance-friendly telephony solution seamlessly integrated into a fintech's customer support stack
Case Study -
Curve
How Cordless saved a fintech scale-up over $5000 / month on phone support
Case Study -
Fronted
How Cordless made it possible for a small fintech to operate a voice line
Customer Support Agent
Ensure customer satisfaction, retention, and loyalty by providing timely and effective solutions to customer queries and concerns.
Head of Customer Support
Establish a customer-centric culture, by managing and improving support operations, and ensuring the delivery of high-quality customer service.
CFO
Ensure financial stability and growth in your customer support function through insight provided by Cordless
Integrations
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IVR voice generator
IVR example maps
Careers
Cordless blog
Engineering, product and customer support insights from our team.
16 Mar, 2023
How to Use Customer Feedback to Improve Your Business
Learn how to improve your business by using customer feedback. Discover effective methods for collecting and analysing feedback, and how to implement changes
13 Mar, 2023
How to Develop Effective Customer Service Skills
Learn what makes good customer service, how to provide it, and why it is important. Find tips and examples of good customer service to improve your business.
06 Mar, 2023
Four Strategies for Improving Customer Satisfaction
Boost customer loyalty and satisfaction with these four essential strategies. Read about listening to customer feedback, utilising technology, and much more.
27 Feb, 2023
Cordless raises $2.3m to bring AI innovation to customer phone support
We are pleased to announce our $2.3m Seed round led by Fly Ventures with participation from Passion Capital, TrueSight and Renaud Visage, co-founder of Eventbrite.
13 Feb, 2023
"What's Good Customer Service?" A Guide
Learn what makes good customer service, how to provide it, and why it is important. Find tips and examples of good customer service to improve your business
26 Jan, 2023
The Complete Guide to Customer Support
An in-depth guide to customer support. Learn how to create a customer support program that meets the needs of your customers and drives growth for your business
19 Dec, 2022
Cordless 2022 year in review
We look back on 2022 and reflect on our journey
09 Dec, 2022
How to prepare your customer support for holidays
Top-notch tips on how to make sure your customer support is right as rain(deer)
05 Dec, 2022
Feature overview: transcripts
How to use call transcripts in Cordless
28 Nov, 2022
Feature overview: tags
How to tag calls in Cordless
18 Nov, 2022
5 different ways to set up your first phone support
Traditional, minimal, involved, asynchronous or none at all - you've got options
11 Nov, 2022
IVR best practices
Seven core principles of building an IVR system that doesn't suck
28 Jul, 2022
What is an IVR and when should I care?
A comprehensive guide on IVR menus and when to use them
13 Jul, 2022
How to set up your very first phone support
Cordless CEO and former Head of Scalers at Monzo shares tips on how to set up phone support
14 Jan, 2022
QA and Compliance simplified
An overview of Cordless features making QA and compliance better
07 Dec, 2021
TCP Backlog is a simple concept, yet it may concern you
What is a backlog of TCP connections and how to handle it
01 Dec, 2021
Approach to design in the early days
How and when Cordless built a design system for the product
26 Nov, 2021
Cordless is 1 year old
Cordless celebrates the first birthday and shares plans for the future
15 Nov, 2021
Low effort DIY form components
How the frontend engineers at Cordless approach form components in Reach
01 Nov, 2021
Top-down development with Golang interfaces
A drill-down on how to write truly decoupled code in Go using interfaces
19 Oct, 2021
Why offer phone support?
Tips to reduce phone support costs and delight your customers
13 Oct, 2021
Prop drilling and how to avoid it
Exploring alternatives to prop drilling in React apps
01 Oct, 2021
A simple way to make complex phone trees... with a state machine
How Cordless engineers designed an extendable way to build complex IVR menus
21 Apr, 2021
Voice is powerful
Why customer support over the phone matters to your company and how Cordless tackles it
