Supercharge QA and compliance
Deep insight into customer and agent behaviour for the richest support channel
Streamlined QA workflow
Smart sampling
Select calls based on their length, sentiment, manual tag or topic. Never miss an important conversation again
Synchronised playback
Don’t listen to a 40-minute call for a 1-minute snippet in middle. With the accurate transcripts and synchronised playback you can turn your attention to the most important parts of the conversation
Customer sentiment
Understand what issues frustrate your customers. Identify customer support superstars who turn negative sentiments into raving reviews. Gain access to the crucial dimension of service quality assessment
Everything you need to configure
your perfect contact centre
Easy to set up and collaborate with your team
Set up in minutes, invite your team and start collaborating using to do-lists, notes and call assignment
Tracking of individual and overall performance
Keep track of key call centre metrics, including real-time stats and team performance for better planning
Voice menus and smart routing
Conversational IVR studio with templates and best practices. Call deflection blocks and SMS automations.
Built for support teams
and their customers
Call Routing
Customise destination and ring rules to direct customer calls to the right person every time
Business hours
Set customised schedules and manage customer expectations with different greeting outside of business hours
Call notes
Enable your team to collaborate and share context through notes and call assignments
SMS automation
Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
Voicemail transcription
Easily scan through transcribed voicemails to call back with context faster
Call transfers
Collaborate easily and connect the customer to a specialist in your team right away
Call recording
Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
Real time dashboard
Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
Integrations with your favourite tools
Intercom integration to keep track of every interaction in one place. Call notifications via Email and Slack.