Select calls based on their length, sentiment, manual tag or topic. Never miss an important conversation again
Don’t listen to a 40-minute call for a 1-minute snippet in middle. With the accurate transcripts and synchronised playback you can turn your attention to the most important parts of the conversation
Understand what issues frustrate your customers. Identify customer support superstars who turn negative sentiments into raving reviews. Gain access to the crucial dimension of service quality assessment
Everything you need to configure your perfect contact centre
Easy to set up and collaborate with your team
Set up in minutes, invite your team and start collaborating using to do-lists, notes and call assignment
Tracking of individual and overall performance
Keep track of key call centre metrics, including real-time stats and team performance for better planning
Call Journey Builder for smart routing
Call Journey Builder with templates and best practices. Call deflection blocks, IVR and SMS automations.
For growingsupport teams
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.
With Cordless, we were able to transform our customer’s journey over the phone without involving our engineering team