Supercharge QA and compliance
Deep insight into customer and agent behaviour for the richest support channel
Streamlined QA workflow
  • Smart sampling
    Select calls based on their length, sentiment, manual tag or topic. Never miss an important conversation again
  • Synchronised playback
    Don’t listen to a 40-minute call for a 1-minute snippet in middle. With the accurate transcripts and synchronised playback you can turn your attention to the most important parts of the conversation
  • Customer sentiment
    Understand what issues frustrate your customers. Identify customer support superstars who turn negative sentiments into raving reviews. Gain access to the crucial dimension of service quality assessment
Everything you need to configure
your perfect contact centre
Easy to set up and collaborate with your team
Set up in minutes, invite your team and start collaborating using to do-lists, notes and call assignment
Tracking of individual and overall performance
Keep track of key call centre metrics, including real-time stats and team performance for better planning
Call Journey Builder for smart routing
Call Journey Builder with templates and best practices. Call deflection blocks, IVR and SMS automations.
For growing support teams
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.
  • With Cordless, we were able
    to transform our customer’s journey over the phone
    without involving our engineering team
  • Cordless helped us to get started,
    but it will also allow us to scale
    in the future in a more efficient way
  • coming soon!
  • coming soon!
Built for support teams
and their customers
  • Call Journey Builder
    Customise destination and ring rules to direct customer calls to the right person every time
  • Business hours
    Set customised schedules and manage customer expectations with different greeting outside of business hours
  • Call notes
    Enable your team to collaborate and share context through notes and call assignments
  • SMS automation
    Resolve questions faster by sharing helpful content while the customer is waiting or if you can’t pick up
  • Voicemail transcription
    Easily scan through transcribed voicemails to call back with context faster
  • Call transfers
    Collaborate easily and connect the customer to a specialist in your team right away
  • Call recording
    Full record of all your conversation in speech and text formats. Accurate transcription trained for your context.
  • Real time dashboard
    Keep track and react quickly to call volume peaks and trough with our real-time stats and in-depth analytics
  • Integrations with your favourite tools
    Intercom integration to keep track of every interaction in one place. Call notifications via Email and Slack.