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Call centre software with AI-driven conversation intelligence, for customer support teams

Our Company

To build products that customers want, it’s crucial to have a deep understanding of how your customers feel and pain points they experience.

When we started Cordless, we talked to lots of customer support leaders and phone support came up over and over again as a major challenge.

Disconnected, difficult to analyse, lost customer feedback, hard to track service quality and coach the team — this is how customer support leaders described their voice channel.

At Cordless, we believe that In 5 years every company that supports voice will use conversation intelligence to analyse their calls at scale and improve faster.

We are building Cordless to give you enterprise-level control over your operations with a simple modern UI.

Meet the Founders

Luba Chudnovets (Linkedin) and Irina Bednova (Linkedin, Twitter) met in the early stages of building Monzo bank.

With Luba as Head of Scaling Operations and Irina as Technical Lead, they worked on the problem of scaling customer support when Monzo was going through exponential growth. Under their leadership, Monzo built its award-winning customer service.

Our team built best in-class products at Revolut, Monzo bank, Samsara, Fintuity, FreeAgent, Paysend, Qured, Commuter Club and QFinds.

Our Partners

We are backed by Passion Capital, Entrepreneur First and angel investors from GoCardless, Monzo, Nested, Songkick, Onfido, FreeAgent & Assembled.
Trusted by leading customer support teams at