Chief Financial Officer
With Cordless you can ensure financial stability and growth in your customer support function.
Increase Your Customer Support ROICustomer support is a crucial function of any company. It is often the primary point of contact between a customer and a business. Excellent customer support can decrease churn and increase customer satisfaction. It can also provide valuable insights into how customers interact with the product or service.
Cordless provides call transcripts, sentiment analysis and a detailed reports on the trends in customer queries. This allows you to understand your customers better. With Cordless you can transform your customer support function from a cost centre to a revenue generator.
- Do More With LessPhone support can be costly to operate. However removing this channel deprives your business valuable feedback. Phone support is an invaluable tool in improving customer satisfaction and reducing churn.
Cordless allows you to operate phone support asynchronously, removing the need to staff for variable real-time demand. Achieve this by using smart IVR menus, automated SMS workflows and callbacks. Integrations with CRMs and helpdesks gives the agents power to call back with context. Prepared agents increase first time resolution rate.
Get VisibilityGet detailed reports on every aspect of your phone support. Cordless makes sure you can access all data you need to monitor and improve customer support performance. This includes everything from agent activity to customer sentiment.
Worried about compliance? Cordless allows you to keep track of all customer conversations in your CRM. You don’t need to switch tools to understand every aspect of your customer interactions. Our keyword tracker allows you to set up alerts for words and phrases mentioned on a call. Get notified of important conversations and ensure regulatory compliance.