ThU 7 dec 2023 • 3pm GMT / 4PM CET
Better ways of doing Voice QA and compliance for calls
Better ways of doing Voice QA and compliance for calls
Join the webinar and get insights from CS leaders from Ophelos, Klaus and Cordless.
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Meet Our Speakers
The group will discuss the best practices of QA and how technology can help
Shannon LaveryOphelosCustomer Operations Manager @Ophelos
Irina BednovaCordless, ex-MonzoCo-founder and CTO @Cordless
What You’ll Learn
1. Best practices: What are some of the best practices every customer service manager should implement.
2. Key things to focus on: What are the most important things to look out for to ensure great quality of support.
3. Automation: How can automated QA help with scoring conversations and how Ophelos uses Klaus and Cordless to streamline their process.
And much more!