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A powerful alternative to Zendesk Talk

Cordless is a call centre platform with automatic call transcripts, 24/7 incident support, and in-depth conversation intelligence, all included in our standard plan.

It’s time to make the switch from Zendesk Talk to Cordless’s specialized cloud phone solution.

Zendesk Talk Suite Team
Zendesk Talk Suite Growth
Zendesk Talk Suite Professional
Free trial
Price per seat
£40 / 45€ / $50
Starts at £55 / 55€ / $55
Starts at £89 / 89€ / $89
Starts at £115 / 115€ / $115
Routing and IVR
Sentiment analysis
Auto QA
Automatic tagging
Call Listening
Call whispering/coaching
Coming soon!
Warm transfers
Standard reports
Advanced insights
Help Scout
Dedicated CSM
Live chat
24/7 incident support
Account setup
Regular check-ins
Group training
Trusted by leading customer support teams at

Why choose Cordless?

If you’re looking to switch your VoIP phone system to a Zendesk Talk alternative, here are the reasons you should choose us
  • 1
    Automatic Transcripts
    Cordless automatically transcribes every call natively - no complicated add-ons required.
  • 2
    No add-ons
    Our standard plan includes all core telephony features and analytics, plus auto-transcriptions, automated tagging, topic detection, sentiment analysis, churn risk and complaints detection, script adherence, and auto-QA AI-driven intelligence - at no additional cost.
  • 3
    Superior call quality
    We boast a 99.9% call success rate.
  • 4
    Advanced analytics
    In addition to the core call centre and agent metrics, our Insights include detailed Missed/Abandoned calls reports, IVR and Routing statistics, and even a caller
  • 5
    Ongoing support
    Personalised onboarding, free monthly check-ins, and 24/7 support delivered by a friendly, responsive team.
  • 6
    Multiple languages
    Cordless supports 9 languages.
  • Free 30 min consultation: no strings attached
  • Demo tailored to your specific needs and requirements
  • Get a 7-day free trial after the call
Improve your customer support today
Free 30-min consultation

Support for 9 languages

Understand your customers in English, Dutch, French, German, Hindi, Italian, Japanese, Portuguese, and Spanish.
Use Cordless' AI conversation intelligence features across all 9 languages, including call transcription, sentiment analysis, automatic QA and more
For growing support teams
If you are starting out with voice support or taking your team to the next level, Cordless was designed for you.
“The Cordless team is super responsive and easy to work with — they have been a great partner to us. We’ve had a return on our Investment (ROI) of more than 65%
"Cordless helped us to get started, but it will also allow us to scale in the future. It was very quick to set up. And now, we can operate phone support asynchronously, which saves us time and money."
"Many tools give you metrics, but with Cordless we get insights."
Liam Brade
CX Lead at Curve
Lucy Bott
Head of Operations at Fronted
Rebecca Vanstone
Head of Operations at Second Nature
Ready to switch from Zendesk Talk?
Start your 7-day free trial today!

Frequently Asked Questions

Features and capabilities might be subject to updates and changes. Please check the latest documentation on Cordless and Zendesk Talk for the most accurate information.