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Quality assurance
Achieve 100% QA coverage on your calls. Cordless is the only platform where you can ask custom questions about your calls
  • Increase retention
    Make sure your customers are happy by tracking first contact resolution and sentiment across all calls
  • Track script adherence
    Track agents' adherence to policies and procedures with 100% coverage
  • Identify training opportunities
    Check which topics are challenging for the team with auto-tagging and breakdown by tag
Trusted by leading customer support teams at
With Cordless you can ask any question about all of your calls, e.g. "Did the agent authenticate the customer?" and get answers automatically with 0 time spent on manual QA.
Track adherence to policies and procedures
All calls in Cordless are transcribed and summarised, allowing you to filter and select calls for review by duration, agent, time and even topic.
Search your call content
Track sentiment across all conversations. Identify top performers with the sentiment by agent breakdown. Detect difficult topics with sentiment by tag.
Sentiment analysis
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