Track all customer communications in your CRM, record and review transcripts, ensure agents follow policies
Route customers based on the data from your CRM, call back with context and automate your QA process
Automatically identify vulnerable customers, spot opportunities for training in your team and make sure customer notes are never lost
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All calls in Cordless are transcribed and summarised, allowing you to filter and select calls for review by duration, agent, time and even topic. You can identify opportunities for coaching and leave feedback for your agents without leaving Cordless.