Cookies managing
We use cookies to provide the best site experience.
Cookies managing
Cookie Settings
Cookies necessary for the correct operation of the site are always enabled.
Other cookies are configurable.
Essential cookies
Always On. These cookies are essential so that you can use the website and use its functions. They cannot be turned off. They're set in response to requests made by you, such as setting your privacy preferences, logging in or filling in forms.
Analytics cookies
These cookies collect information to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you. See a list of the analytics cookies we use here.
Advertising cookies
These cookies provide advertising companies with information about your online activity to help them deliver more relevant online advertising to you or to limit how many times you see an ad. This information may be shared with other advertising companies. See a list of the advertising cookies we use here.
Telephony for Debt Collectors
Cordless supports personalised, ethical recovery over the phone. While staying compliant and increasing collection rates
  • Ensure compliance
    Track all customer communications in your CRM, record and review transcripts, ensure agents follow policies
  • Increase collections
    Route customers based on the data from your CRM, call back with context and automate your QA process
  • Personalise recovery
    Automatically identify vulnerable customers, spot opportunities for training in your team and make sure customer notes are never lost
Trusted by leading customer support teams at
All calls in Cordless are transcribed and summarised, allowing you to filter and select calls for review by duration, agent, time and even topic. You can identify opportunities for coaching and leave feedback for your agents without leaving Cordless.
Save time on QA and training
With Cordless you can ask any question about all of your calls, e.g. "Does this conversation involve a vulnerable customer?" and get answers automatically with 0 time spent on manual review.
Automatically identify vulnerable customers
Track sentiment across all conversations. Identify top performers with the sentiment by agent breakdown. Detect difficult topics with sentiment by tag.
Sentiment analysis
Get tips and the latest news from the world of customer support
Sign up to Cordless Connection, our monthly newsletter

Top Blogs

Check out the articles that our customers are reading
Explore how call centre software can aid financial firms in meeting the new FCA 'Consumer Duty' guidelines, enhancing customer service.
Discover how an IVR system can revolutionise your customer support. Read how to streamline your processes and boost customer satisfaction.
Discover the power of Conversation Intelligence in building strong customer relationships. Improve communication, sales, and support with CI tools.