Cookies managing
Cookie Settings
Cookies necessary for the correct operation of the site are always enabled.
Other cookies are configurable.
Other cookies are configurable.
Cordless Product Updates
Here we'll keep you updated with all the continuous improvements that are making Cordless a better platform for you and your team
🗓️ May 2023
Ask AI takes conversation intelligence to a new level: you can now ask questions about your calls from within any Call Details page and Ask AI will answer them for you.
Ask AI ⭐
Ask AI takes conversation intelligence to a new level: you can now ask questions about your calls from within any Call Details page and Ask AI will answer them for you.
Insights: Call Centre Performance
Gain insights into key agent performance metrics, including handled calls, missed and rejected ringing attempts, average handling time, and agent utilisation scores.
Insights: Agent Performance
Create and play back natural voice messages right from your call journey builder
New Text-to-Speech Generator
Sync your Cordless call activity, recordings, and voicemails with your Front inbox.
Front Integration
Sync your Cordless call activity, recordings, and voicemails with your Help Scout inbox.
Help Scout Integration
- Improved Call Summaries with GPT 3.5
- You can now duplicate your call journeys to different Cordless phone numbers
- Call Timeline improvements to make it clearer who the call rang for and how many times
Performance improvements
Thank you for your continued support and feedback, which is instrumental in helping us build a better Cordless for you. Please feel free to reach out to us via Slack if there is anything we can do to further improve your experience.
Let us know what you think
🗓️ April 2023
This upgraded version of Pulse provides even more detailed real-time insights into team performance and activity. Keep track of team statuses, including time spent in each status, live call durations, and call statistics
Enhanced Pulse: Real-Time Team Activity
Introducing Cordless Click-To-Call, a seamless way to dial phone numbers directly from your CRM or any web page. Enhance your workflow with clickable phone number links and customisable preferences.
Chrome Extension: Cordless Click-to-call
Closed for the whole day? Add holidays to your business hours block and on those dates your business hours will automatically switch to 'Closed', overriding the usual schedule.
Set holidays for your business hours
Effortlessly track changes, compare versions, and revert to previous iterations, preventing loss of edits due to accidental deletion of call journey blocks and ensuring optimal call flow for your support team and customers.
Version history in call journey builder
Now you can select the 'All of the following' option to display calls containing ALL chosen tags, allowing for more precise and targeted call analysis.
Filter calls by a combination of multiple tags
Agent activity, Keyword tracker, Call Tags and Sentiment tabs are now replaced with graph/chart snippets.
Improved Insights page
Does exactly what it says. Create new call journeys, name them however you want.
Rename call journeys
- Desktop app force update flow improvement
- Added call tags, sentiment and keyword trackers to call data export
- Issue with calls ringing for agents who have set themselves as unavailable is fixed
Performance improvements
Thank you for your continued support and feedback, which is instrumental in helping us build a better Cordless for you. Please feel free to reach out to us via Slack if there is anything we can do to further improve your experience.
Let us know what you think
