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Telephony for Customer Support
Track agent performance, identify coaching opportunities and understand customer queries in one product
  • Intra-day metrics
    See how many people are waiting in the queue, the longest waiting time and who's available for calls to quickly react to changes in customer demand
  • Agent performance
    Review the number of handled and rejected calls, average talking time and utilisation score in one dashboard
  • Auto-tagging
    Save your team time by auto-tagging conversations using AI
Trusted by leading customer support teams at
Cordless not only provides the number of missed calls but the reasons for why you missed them. Get a comprehensive overview of your call centre performance with routing statistics, average talking time and conversation topics breakdown.
Call centre performance
Identify your top performers by tracking the number of handled and rejected calls, average talking time, first contact resolution and customer sentiment. All in one dashboard.
Agent performance insights
With Cordless you can ask any question about all of your calls, e.g. "Did the agent authenticate the customer?" and get answers automatically with 0 time spent on manual QA.
Track adherence to policies and procedures
With Cordless you can set up different customer journeys based on your business hours, agent availability, and customer CRM information in minutes. Choose what calls to sync with your CRM to keep track of customer interactions in one place.
Smart routing and CRM integration
Track sentiment across all conversations. Identify top performers with the sentiment by agent breakdown. Detect difficult topics with sentiment by tag.
Sentiment analysis
“The Cordless team is super responsive and easy to work with — they have been a great partner to us. We’ve had a return on our Investment (ROI) of more than 65%
"Cordless helped us to get started, but it will also allow us to scale in the future. It was very quick to set up. And now, we can operate phone support asynchronously, which saves us time and money."
"Many tools give you metrics, but with Cordless we get insights."
Liam Brady
CX Lead at Curve
Lucy Bott
Head of Operations at Fronted
Rebecca Vanstone
Head of Operations at Second Nature
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