See how many people are waiting in the queue, the longest waiting time and who's available for calls to quickly react to changes in customer demand
Review the number of handled and rejected calls, average talking time and utilisation score in one dashboard
Save your team time by auto-tagging conversations using AI
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Cordless not only provides the number of missed calls but the reasons for why you missed them. Get a comprehensive overview of your call centre performance with routing statistics, average talking time and conversation topics breakdown.
Call centre performance
Identify your top performers by tracking the number of handled and rejected calls, average talking time, first contact resolution and customer sentiment. All in one dashboard.
Agent performance insights
With Cordless you can ask any question about all of your calls, e.g. "Did the agent authenticate the customer?" and get answers automatically with 0 time spent on manual QA.
With Cordless you can set up different customer journeys based on your business hours, agent availability, and customer CRM information in minutes. Choose what calls to sync with your CRM to keep track of customer interactions in one place.