The 10 Best Cloud Phone Systems with AI

AI-powered cloud phone systems are changing the game for businesses as these systems offer smart features that automate tasks, analyze calls, and improve customer service.

Cordless is a top pick for businesses using AI to streamline communication with customers and cut staffing costs. Check out our list of the top 10 cloud phone systems with AI to see how this technology can benefit your business.

Cordless

Cordless.io is a cloud phone system that uses AI for better customer support and efficient operations. It routes calls to the appropriate department, uses chatbots and virtual assistants to handle simple inquiries, and transcribes real-time calls for valuable insights.

The system also uses voice recognition, natural language processing, and predictive analytics to enhance decision-making and serve customers more effectively.

Cordless.io easily connects with CRM software and other business tools, automating tasks and streamlining workflows for personalized customer experiences. It grows with your business, adapting to increased call volumes and new features.

Cordless.io prioritizes security and compliance. Their pricing starts at £40 / 45€ / $50 user per month for the Professional plan.

It includes call center features, AI intelligence, 24/7/365 support, and detailed reporting. After a 30-minute consultation, you can get a 7-day free trial to see how the system can fit your needs.

Pros:

• Smart AI-powered call routing for quick and accurate responses.
• AI voice assistants reduce the workload for human agents.
• Voice recognition and natural language processing for effective communication.
• Predictive analytics help spot trends and make better decisions.
• Real-time call transcription and conversation analysis for valuable insights.
• Easy integration with CRM and business tools for personalized experiences.
• Automated workflows improve efficiency.
• Scalable to adapt to business growth and evolving AI needs.
• Strong security and compliance measures to protect sensitive data.

Cons:

• There might be a learning curve for using some of the advanced features.

Talkdesk

Talkdesk is an AI-powered cloud-based contact center solution that enhances customer experiences and streamlines operations. Its AI call routing directs calls to the right agent or department, while chatbots and virtual assistants handle routine inquiries.

The platform analyzes call data using voice recognition, natural language processing, and predictive analytics. It integrates seamlessly with CRM software and automates tasks, improving efficiency. Talkdesk is scalable, prioritizes security and compliance, and protects sensitive data and regulatory standards.

Talkdesk's cloud contact center platform has 3 packages starting at $85/user/month and includes core call center features and AI intelligence at no extra cost.

Pros:

• Smart AI-powered call routing for quick and accurate responses.
• AI chatbots and virtual assistants reduce the workload for human agents.
• Voice recognition and natural language processing for effective communication.
• Predictive analytics help make better decisions.
• Real-time call transcription and conversation analysis for valuable insights.
• Seamless integration with CRM and business tools for personalized experiences.
• Automated workflows improve efficiency.
• Scalable to adapt to business growth and evolving AI needs.
• Strong security and compliance measures.

Cons:

• Limited customization options for advanced users.
• Higher cost compared to some competitors.
• Some users report occasional system downtime.

Nice CXone

NICE CXone is a cloud-based customer experience platform with AI-powered solutions for call centers. It offers omnichannel routing, analytics, automation, and AI for better customer and agent experiences. CXone's AI capabilities include predictive routing and conversational AI for self-service and real-time agent assistance.

NICE CXone analytics offer personalized service, proactive engagement strategies, and workforce engagement features. The platform automates mundane tasks, allowing agents to focus on complex customer issues. It's scalable, integrates with CRM software, and offers personalized customer experiences.

NICE CXone has various packages with different features and costs. The Digital Agent package is the cheapest at $71/pm, and the Complete Suite is the most expensive at $209/pm.

Pros:

• Predictive behavioral routing matches customers with suitable agents.
• Conversational AI facilitates self-service and assists agents in real time.
• Analytics tools offer deep insights into customer interactions.
• Workforce engagement features empower agents and optimize management.
• Automation and AI reduce mundane tasks, focusing on complex issues.
• Scalable and flexible for businesses of all sizes.
• Seamless integration with CRM and business tools.

Cons:

• The complex interface can be overwhelming for new users.
• Integration with third-party tools can be challenging.
• Customer support response times can be slow.

RingCentral

RingCentral is a leading cloud-based communications and contact center solutions provider. It offers AI-powered features to enhance customer service and operational efficiency.

Its intelligent routing capabilities ensure efficient call handling, while RingSense provides conversation intelligence for actionable insights.

The platform integrates popular CRM systems with AI-based sentiment analysis, predictive analytics, and real-time call transcription.

RingCentral offers three pricing plans: the Core Plan starts at $20 per user per month, the Advanced Plan at $25 per user per month, and the Ultra Plan at $35 per user per month.

Pros:

• Intelligent routing for efficient call handling.
• RingSense provides conversation intelligence for actionable insights.
• AI-based sentiment analysis understands customer emotions.
• Predictive analytics inform business decisions.
• Real-time call transcription and analysis for valuable insights.
• Seamless integration with popular CRM systems.

Cons:

• Pricing can be higher for small businesses.
• Some features may require additional subscription costs.
• Occasional issues with call quality and connectivity.

Twilio

Twilio is a cloud communications platform that utilizes AI to optimize customer experiences by directing calls to the most suitable agents or departments.

Twilio's CustomerAI provides real-time engagement data and AI to empower marketers with deeper insights into customer behavior and effective engagement strategies.

Twilio offers various pricing options for its services, including SMS, WhatsApp Business API, Conversations, Verify, Programmable Voice, and others. Prices start at $0.0079 for SMS, $0.0042 for WhatsApp Template messages, and $0.05 per monthly active user for Conversations. Please contact Twilio directly or visit their pricing page for more detailed pricing information.

Pros:

• AI-enhanced call routing ensures efficient and personalized customer experiences.
• Generative tools in CustomerAI transform voice data into actionable insights for targeted marketing.
• Real-time call transcription and AI-powered analysis for improved service quality.
• Seamless integration with CRM and business tools for a cohesive workflow.
• Automated workflows with AI-generated recommendations enhance agent productivity.

Cons:

• Complex setup and integration processes may require technical expertise.
• Advanced AI features may incur additional costs.

Webex by Cisco

Webex by Cisco is a comprehensive cloud-based platform that integrates AI to enhance customer experiences across various digital channels.

It offers AI-powered call routing to efficiently direct calls to the right agents, improving response times and customer satisfaction.
Webex offers AI-powered chatbots and virtual assistants for quick support and handling routine inquiries.

Pricing plans include Webex Free, Starter ($144/year), Business ($204/year), and Enterprise (custom pricing).

Pros:

• Intelligent call routing ensures the most qualified personnel answers calls.
• AI chatbots and virtual assistants offer instant support, reducing agent workload.
• Voice recognition and natural language processing for accurate customer interactions.
• Predictive analytics help businesses anticipate customer needs and tailor services.
• Integration with CRM platforms ensures personalized customer experiences and streamlined operations.

Cons:

• Resource-intensive for smaller businesses, requiring adequate infrastructure.
• Full utilization of AI features may require training and adjustment periods.

Cloudtalk

CloudTalk is a VoIP business calling solution that enhances customer service and sales operations. It features AI-powered call routing to ensure calls are directed to the appropriate agents, improving call center efficiency.

CloudTalk's AI-enhanced customer support includes chatbots and virtual assistants that handle routine inquiries, allowing agents to focus on complex issues.

CloudTalk prioritizes data safety by storing all information in secure data centers with constant monitoring. The service also offers Single Sign-On support and integrates with other software for added functionality.

The platform also offers voice recognition and natural language processing to understand customer queries accurately.

CloudTalk has three pricing plans: Starter ($25/month), Expert ($50/month), and Custom (tailored to meet unique business requirements).

These plans offer features such as customized caller queues, automatic call recording, personalized numbers or extensions, personalized greetings or group voicemail messages, international phone numbers, advanced analytics, and live wallboards for monitoring call center activities.

Pros:

• Intelligent call routing optimizes call center efficiency and customer satisfaction.
• AI chatbots and virtual assistants provide effective support and reduce agent workload.
• Voice recognition and natural language processing ensure accurate communication.
• Predictive analytics offer insights into customer behavior for better decision-making.
• Seamless integration with CRM and business tools enhances customer engagement and workflow efficiency.

Cons:

• Limited customization options may restrict advanced users' ability to tailor the system.
• Occasional system downtime reported by some users can impact service continuity.

VoiceSpin

VoiceSpin, with over 15 years of experience, is a global provider of AI-powered contact center solutions catering to SMBs and large-scale enterprises.

VoiceSpin provides businesses with various tools, such as VoIP telephony, AI autodialer, speech analyzer, bulk SMS, and messaging. These solutions help manage inbound and outbound communications across channels, improving customer service and efficiency.

VoiceSpin's AI auto dialer stands out by boosting call conversion rates by making hundreds or thousands of outbound calls without manual input and connecting prospects to the best-suited agents through smart lead scoring and matching.

The platform also provides inbound call management features like IVR, call routing, queue callbacks, real-time call monitoring, and analytics insights, leveraging AI to effectively understand and respond to customer inquiries.

VoiceSpin offers three pricing options: Basic at $40 per user per month, Advanced at $85 per user per month, and customized pricing and on-demand options for Enterprise customers.

Pros:

• AI auto dialer connects prospects to suitable agents, improving call conversion rates.
• Inbound call management features like IVR and real-time call monitoring enhance customer support.
• AI Speech Analyzer provides conversational intelligence and actionable insights.
• Integration with 50+ popular CRM systems and business apps streamlines workflows.
• Dialer software predicts agent availability, boosting talk time and call answer rates.

Cons:

• It may require training for full utilization of AI features.
• Customized packages could lead to higher costs for advanced features.

Google Voice

Google Voice uses AI to improve communication through voice calls. It's integrated with Google Contact Center AI and Dialogflow Enterprise Edition, which benefits businesses implementing AI in their customer service strategies.

Google Contact Center AI uses AI to route calls and improve efficiency and customer satisfaction. Dialogflow Enterprise Edition integration enables the creation of AI-powered virtual agents, including phone-based IVR systems, enhancing call routing capabilities.

Google Contact Center AI offers virtual agents with Dialogflow CX for enhanced customer support, handling routine inquiries, and freeing up human agents for more complex issues.
Google Voice has three plans: Starter ($10/user/month for up to 10 users), Standard ($20/user/month for unlimited users and extra features), and Premier ($30/user/month for unlimited users and all features).

Pros:

• AI-powered call routing ensures efficient handling of calls.
• Advanced virtual agents provide instant support and handle routine inquiries.
• Integration with Dialogflow CX enables the creation of conversational IVR systems.
• AI tools for Speech-to-Text, Text-to-Speech, and Natural Language processing improve agent training.
• The scalable cloud-based platform accommodates business growth and evolving AI needs.

Cons:

• Additional costs for CCAI features and Dialogflow Enterprise Edition.
• Integration with other Google products may be complex for some users.

Hyro AI

Hyro AI automates call centers using natural language processing and voice recognition for scheduling, authentication, and form-filling tasks. Automating up to 85% of calls, Hyro reduces wait times, prevents customer churn, and makes call centers more efficient.

Hyro's AI assistants integrate smoothly with call center software from Twilio Flex, NICE inContact, Genesys, Five9, and Cisco.

They excel in accurately managing appointment scheduling, prescription refills, and patient routing, reducing operational costs and agent burnout.

The AI platform deploys quickly and requires minimal maintenance, surpassing other solutions regarding time to value. Contact them and book a demo to get pricing suited to your needs.

Pros:

• The Adaptive Communications feature intelligently routes calls and messages.
• AI-powered Assistants deployed across various platforms improve customer support.
• Real-time data and insights provision improves decision-making and customer satisfaction.
• Seamless integration with existing call center software and healthcare platforms.
• Custom pricing plans ensure flexibility for different business needs and budgets.

Cons:

• It may require technical expertise for full integration with existing systems.
• Custom pricing may lead to higher costs for comprehensive AI features.