You already know that providing great customer service is crucial for your business. But of course, doing it well is difficult and time-consuming.
By using the latest advances in artificial intelligence, like generative AI and natural language processing, you can improve customer experience. We're not yet at a stage where AI can easily engage in conversation with humans over the phone but it's definitely possible to make things easier for your team.
, the large language model developed by OpenAI. I'm sure you've read about it or even used it yourself, but are you getting the most out of it? And did you know that you can use it to improve your customer support operations?
In this blog post, we'll show you how to use ChatGPT to enhance your customer support in five different ways: automatic QA, call summaries, sentiment analysis, call tagging, and appointment setting. By using these methods you can save time, get valuable insights into your customers' needs, and provide an overall better customer experience.