A lot has happened since then!
Even though we had customers early on, we focused on testing our hypothesis and talking to as many potential customers as possible. First, several months were all about building confidence in our vision and developing a clear plan for getting there.
A lot of investment went into chat tools in recent years, but there are still so many gaps in the customer support tools for voice. With each new conversation, we are growing more sure of the direction we are moving in. We have several paying customers and a strong relationship with them.
We hired and onboarded a fantastic team - we are six now! It gives me a lot of energy and makes me happy every day to work with this group of people! We are hiring, by the way - check out our careers page
I am truly impressed with our velocity and achievements since the team started! We now have a working telephony product, integrations with several Helpdesk tools, voice analytics and built-in SMS flows.
This is just the start, and we are gaining momentum!