To put it all together, here’s a simple checklist for your first phone support:
July 13, 2022
- Record a professional greeting. Make it short and informative, and make sure to manage expectations;
- Do not prematurely introduce voice menus;
- Don’t make customers wait on the line, provide an option to leave a voicemail;
- Enable customers to self-serve when possible. If you can, send a follow-up SMS with instructions on how to solve their problem.