and Cordless are now partners!
Cordless is a modern phone system with conversation intelligence for customer support teams. Combine Cordless with Klaus, an AI-powered quality management system, and your customers will love you even more!
The days of listening to calls and doing siloed QA of phone calls are over - you can now review your Cordless calls in Klaus. This means easily accessing call transcripts, as well as audio recordings in Klaus alongside all your customer chats and emails.
By sharing data with Cordless, Klaus can accelerate your contact center QA efforts – fully committing their AI-powered quality assurance to omnichannel support by including calls. You can now get those additional insights easily for voice, not just text, and find the gaps in quality more easily without listening to all your calls.