While customer support call lines need someone to be on the other end, there are other ways for companies to provide excellent support and problem-solving capabilities to their customers nowadays.
For example, live chat
and email correspondence are increasingly popular, as well as social media messaging. All have their own benefits, but no matter which platform your customers contact you on, have a plan in place for a swift response.
You may want to implement metric tracking
so you can understand how well your team is doing. This gives you clear insight into your day-to-day communications and gives you a better idea of where you can all improve.
As you’re working on response times, be sure not to leave a customer on read. Point them in the direction they need to go if you don’t or can’t handle customer support over something like Instagram messages. You can even set up automated responses with links to get them where they need to go.
If this is done efficiently, you don’t need to have a large team to provide good customer service.