About Second NatureSecond Nature
exists to change minds about losing weight. Their app uses behavioural science to retrain your mind to make healthy choices automatically, so these stick in the long run. They don’t just look at what you’re eating and how much you weigh. They also look at your sleep patterns, exercise levels, how you regulate emotions, and other habits that impact the way you might be feeling. They pair you with a registered nutritionist who provides one-to-one advice and supports you in building new, healthier habits. They want to make losing weight feel easier; to make it feel second nature.
When it comes to customer support operations, Second Nature needs to be proactive
in reaching out to members. Their Customer Support Associates need to be able to both answer incoming calls
and make outbound calls
. Second Nature is a very data-driven company that needs a comprehensive understanding of what tasks the Customer Support Associates are spending time on and how to use that data to enhance the member experience.