SimplyPayMe is a global payments company
that offers businesses a full mobile payments infrastructure.
Voice is important when it comes to emotional and complex questions, like finances. So SimplyPayMe wanted to offer their customers an option to call them.
SimplyPayMe chose Cordless as their telephony solution for customer support because Cordless met a few essential criteria:
- Reliability and ease of use. Supporting customers over the phone can be a stressful job, and the agents need to know that the telephony platform works for them, not against them.
- Intercom integration. SimplyPayMe wanted to track all customer interactions in one place. This way the agents can work off one queue and avoid switching tabs. Having all customer conversations in one place is also crucial from the compliance perspective.
- Call transcripts. To allow SimplyPayMe not just to track all customer interactions in one place but the content of these interactions as well.