In this interview, Luba from Cordless sits down with Lucinda Morek, the Head of Customer Support at Stint, to delve into the world of customer service and success. Lucinda shares her extensive experience in customer operations and highlights the importance of seamless product experiences and efficient, personalised support. Discover Stint's structured approach to collecting customer feedback and their strategies for maintaining service quality in a growing team. Lucinda also discusses the challenges and potential of AI-powered chat functions, the future of phone calls, and the impact of customer support in startups. Tune in for valuable insights that can help with your own customer service strategies.