- Custom Questions: Ask AI questions are configured ad-hoc for each customer taking into account operational nuances of each company.
- Cordless + ChatGPT: AskAI will ask ChatGPT to look at all of your call transcripts and answer the question for each of the calls with Yes / No / Unknown (N/A).
- AskAI Tab in Call Details: Within any call’s detail page, you’ll find the AskAI tab. This tab displays questions saved to your account and the AI-generated answers. Override the answers manually if you disagree to improve prompt accuracy.
- Aggregate data in Insights: The Insights section aggregates and displays the responses from all calls, providing a comprehensive overview of your question categories, and highlighting calls that need attention, like churn risk or complaints.
Bonus:
One-off GPT Queries, aka Quick questions: this mini self-serve feature allows you to write a GPT query to any call yourself and get an instant answer. These answers are not saved.