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Feature Overview: Core Telephony
See how Cordless handles the day-to-day workflow of making, answering and transferring calls as well as actioning missed calls.
Estimated reading time: 2 minutes
Estimated reading time: 2 minutes
AI-driven intelligence is great, but let's not forget that Cordless is, at its core, a phone system. Providing users with a seamless and reliable telephony experience is just as important as offering smart insights and analytic dashboards.
Whether you use our web or desktop app, Cordless has you covered.
In this feature overview, we will dive into the core telephony features of Cordless and explore how they can enhance your communication experience.
Whether you use our web or desktop app, Cordless has you covered.
In this feature overview, we will dive into the core telephony features of Cordless and explore how they can enhance your communication experience.
Video Walkthrough
Flexible Availability Status
Cordless provides great flexibility for managing your availability. With just a few clicks, you can indicate if you're away or busy, allowing your colleagues to know when you are reachable in real-time. Agent availability is visible on the Cordless Pulse page, and when someone tries to make a call transfer. If you're set as not available, calls will not be routed to you.
Effortless Dialing Out
Making outbound calls with Cordless couldn't be easier. Simply select the number you want to call from, enter the desired phone number, and you're good to go! Cordless also offers a Local Presence feature. When switched on, it automatically matches your number to your customer's country code when making an outbound call.
Cordless Desktop App
Receiving Calls
Cordless provides a ring screen that displays the caller's information and any Interactive Voice Response (IVR) options they may have selected when receiving a call. This feature helps you handle calls in a personalised manner and obtain context even before answering the phone.
If you are unable to answer a call, you can choose to reject it. This will either end the call for the customer or route it to another available colleague, ensuring that no call goes unanswered.
If you are unable to answer a call, you can choose to reject it. This will either end the call for the customer or route it to another available colleague, ensuring that no call goes unanswered.
On-Call Controls
Once you accept a call, Cordless equips you with a range of on-call controls to make your communication experience even better.
From muting and holding calls to pausing recordings, Cordless has all the functionalities you need to manage your calls effectively. You also have access to call details, note-taking, and tagging features, allowing you to keep track of important information during your conversation.
From muting and holding calls to pausing recordings, Cordless has all the functionalities you need to manage your calls effectively. You also have access to call details, note-taking, and tagging features, allowing you to keep track of important information during your conversation.
Efficient Call Transfers
Need to transfer a call to another team member? Easy! With just a few clicks, you can transfer your calls to other team members or even entire teams. This ensures a seamless handoff and prevents any important information from slipping through the cracks. Cordless also shows you who is currently online and can receive a transfer.
Transfer calls to your colleagues or even teams
Missed Calls as Actionable Tasks
Cordless understands the importance of follow-up. That's why missed calls are shown as tasks in your to-do list. This helps you keep track of any pending calls that require your attention, ensuring that no customer inquiries or opportunities are left unanswered.
Call History and Detailed Call Information
The Calls page in Cordless displays the call history for your entire account, providing a convenient way to track your calls.
You can filter the call history based on various criteria, including date range, type of call, tags, and more, making it easy to find the information you need.
Additionally, clicking on a number or contact's name takes you to the Contacts page, where you can access the contact's activity history and a contact-wide note section. Cordless keeps your communication organised and easily accessible.
You can filter the call history based on various criteria, including date range, type of call, tags, and more, making it easy to find the information you need.
Additionally, clicking on a number or contact's name takes you to the Contacts page, where you can access the contact's activity history and a contact-wide note section. Cordless keeps your communication organised and easily accessible.
Filter your call history by call type or check your 'To Do' list for missed call tasks
In conclusion, Cordless offers a powerful telephony experience that leaves no stone unturned when it comes to efficient communication.
From flexible availability status to effortless dialling out, Cordless puts you in control. With smart call management features, on-call controls, and easy call transfers, Cordless amplifies your communication capabilities.
Plus, with the ability to turn missed calls into actionable tasks and access detailed call information, Cordless ensures that no communication opportunity is missed.
Interested in finding out more? Book a call with us today, and we'll show you how sentiment analysis can positively impact your customer support from day one.
From flexible availability status to effortless dialling out, Cordless puts you in control. With smart call management features, on-call controls, and easy call transfers, Cordless amplifies your communication capabilities.
Plus, with the ability to turn missed calls into actionable tasks and access detailed call information, Cordless ensures that no communication opportunity is missed.
Interested in finding out more? Book a call with us today, and we'll show you how sentiment analysis can positively impact your customer support from day one.