Cookies managing
We use cookies to provide the best site experience.
Cookies managing
Cookie Settings
Cookies necessary for the correct operation of the site are always enabled.
Other cookies are configurable.
Essential cookies
Always On. These cookies are essential so that you can use the website and use its functions. They cannot be turned off. They're set in response to requests made by you, such as setting your privacy preferences, logging in or filling in forms.
Analytics cookies
These cookies collect information to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you. See a list of the analytics cookies we use here.
Advertising cookies
These cookies provide advertising companies with information about your online activity to help them deliver more relevant online advertising to you or to limit how many times you see an ad. This information may be shared with other advertising companies. See a list of the advertising cookies we use here.
Automated PII Redaction: Secure Every Conversation
The core metrics for a comprehensive overview of your team's performance.

Estimated reading time: 2 minutes
What is Automated PII Redaction?
Automated PII (Personal Identifiable Information) redaction is an AI-driven feature that automatically identifies and redacts sensitive customer information from call transcripts and recordings.

This feature ensures that sensitive data like personal, medical and financial information details is securely masked, while the rest of the conversation remains accessible.
Why is it Important?
In today's data-saturated world, compliance with data protection laws is not just best practice—it's a necessity. Automated PII Redaction helps your company stay on the right side of regulations by ensuring that sensitive customer data is handled with the utmost care.

This not only safeguards customer privacy but also builds trust, a vital currency in any business relationship. Moreover, the automation aspect streamlines your operations, freeing up your team’s valuable time and resources that can be better spent on strategic tasks.
How Does it Work?
Detection: Our AI-driven algorithms scan through your call transcripts and recordings to identify any form of personal or sensitive data.

Automatic Redaction: Once detected, the PII data is instantly redacted from the transcripts (replaced with ###) and recordings (replaced with beeps), eliminating the need for manual redaction and thereby reducing the margin for error.
sentiment analysis
PII Redacted Transcript
What Kind of Data Can Be Redacted?

  • Personal Info: Names, ages, locations, occupations
  • Medical Info: Blood types, conditions, treatments, medications, injuries
  • Financial Data: Credit card numbers, bank account details, financial transactions
  • Cultural and Personal Beliefs: Nationalities, political affiliations, religions
and more
Getting Started with Automated PII Redaction
Currently, this feature supports conversations in English. To activate Automated PII Redaction on your account, simply get in touch with us.

This small yet significant feature is a step towards fostering a more secure and privacy-compliant communication environment for both your team and customers.

For more information, keep an eye out for our other feature overviews or consider booking a demo with us.