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Feature Overview: Your Team's Pulse
A heartbeat of your customer support and sales teams, providing real-time insights into their performance metrics.

Estimated reading time: 2 minutes
Real-Time Metrics at Your Fingertips
Pulse is Cordless's live dashboard, designed to give you an instantaneous snapshot of your team's activities. Whether you're looking to understand metrics from the past hour or the past 24 hours, Pulse has got you covered.
Video Walkthrough
Your Key Metrics
At the heart of Pulse, you'll find a comprehensive breakdown of your call data. From inbound, outbound and missed calls to the average waiting time, these metrics are central to the dashboard. Accompanied by intuitive line graphs, this data offers a clear picture of your team's call performance.
Pulse Dashboard
Stay on Top of Missed Calls and Waiting Times
Nobody likes waiting on hold, right? Pulse features indicators that keep you informed about your call queue length, the current longest waiting time and % of missed calls in the past hour. More than just numbers, they serve as a barometer, letting you know when to step in and support your team during those unexpectedly busy periods.
sentiment analysis
Your critical indicators
Agent Activity Dashboard
But Pulse isn't just about numbers; it's about people.

The Agent Activity live dashboard offers a window into the real-time status of each team member. See at a glance who's available, who's currently on a call, and when they last took a call. Additionally, you can identify which team they're part of and gauge their performance by the number of calls they've handled for the day.
sentiment analysis
Agent Activity Dashboard
Making Informed Decisions to Support Your Team
Pulse offers an easy and convenient way to monitor your team's key performance metrics in real time, allowing you to make informed decisions to support your team when they need it most: whether it's stepping in during peak times or offering additional training.
Interested in finding out more? Book a call with us today, and we'll show you how sentiment analysis can positively impact your customer support from day one.