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The Best Zendesk Phone Integration for Customer Teams

About Zendesk

Zendesk is a customer service solution that provides businesses with tools to manage customer interactions across various channels.

It offers a centralised system for handling support tickets, live chat, email inquiries, and more. Zendesk also includes features like knowledge base creation, automation, and analytics to gain insights into customer interactions.

Cordless: A Reliable Voice Channel for Zendesk

Cordless is a modern cloud-based business phone system with built-in conversational intelligence designed for customer support teams.

Cordless integrates beautifully with Zendesk, allowing customer teams to gain deeper insights into customer conversations and maintain focus on delivering exceptional support.

Zendesk’s integration with Cordless’s VoIP system automatically logs and syncs call history data, call transcripts, and recordings with Zendesk — including inbound and outbound calls, missed calls, and voicemails. You can also see AI summaries of conversations and links to call transcripts/recordings in your Zendesk tickets.

Incoming calls in Cordless link to customer profiles in Zendesk, allowing agents to view the customer's name and details, adding context to their phone conversations.
New to Cordless? Book a discovery call with our team to see the Cordless + Zendesk integration in action and start a 7-day free trial

What Does the Zendesk App + Cordless Integration Do?

Cordless's Zendesk call centre integration automatically syncs the following data with your Zendesk inbox:

  • Call history data

  • Call transcripts and recordings with Zendesk — including made or received calls, missed calls, and voicemails

  • AI summaries of conversations and links to call transcripts/recordings are available in your Zendesk tickets

Incoming calls in Cordless link to corresponding customer profiles in Zendesk, allowing agents to view the customer's name and details, adding context to their phone conversations.

How the Cordless + Zendesk Integration Improves Customer Team Workflows

For customer support managers

  • Cordless conversational intelligence enables customer support leaders to streamline their workflows. With call summaries in Zendesk tickets, they can easily scan conversations instead of reading through endless notes.

  • Cordless also allows support leaders to significantly reduce the time spent on QA with helpful tools such as sentiment analysis, call tagging, and Ask AI, a highly customisable ChatGPT-powered feature that automatically highlights information about what matters to each team - first call resolution, churn risk, complaints, agent behaviour, and more.
For customer teams

  • Cordless automatically displays a contact’s Zendesk information before agents answer a call. Agents can quickly access the relevant customer profile from the call, getting the full context as they work with their customers.

  • After each call, the call activity and call summary are automatically logged in Zendesk, along with quick links to the transcript and recording. Agents can focus on helping customers, reducing the time spent writing notes.

  • The team can easily identify and return missed calls from the Zendesk inbox.

Get Started With the Best Call Centre Solution for Zendesk Today

If you’re looking for a call centre solution that seamlessly integrates with Intercom, we’d recommend checking out Zendesk's Cordless telephony integration.

Already a Cordless customer? Click here to sync Cordless to Zendesk.
Don't have a Cordless account yet? We’d love to show you the Cordless + Zendesk integration in action. Book your 30-minute demo here.